MO1231810: Microsoft 365 suite Service Health Incident (Service Restored)

[365 Service Alert]

Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365).                                                                                                                                                                                                           

Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365) ID: MO1231810 Issue type: Incident Status Service Restored Impacted services Microsoft 365 suite Details Title: Some users may experience failures or timeouts while accessing Microsoft Copilot (Microsoft 365) User impact: Users may experience failures or timeouts while accessing Copilot. Final status: We’ve applied the mitigation and the affected components have been restored to full-service capacity. We will continue to monitor service availability and investigate the underlying root cause. Scope of impact: Impact was specific to user attempting to access Copilot. Start time: Friday, February 13, 2026, at 1:26 PM UTC End time: Friday, February 13, 2026, at 1:54 PM UTC Root cause: Traffic management measures were applied as part of a mitigation for a configuration issue, which caused user impact. More details will be provided in the Post‑Incident Report. Next Steps We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. Is this message helpful? Did you find this email helpful? Yes No To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Privacy Statement Microsoft Corporation, One Microsoft Way, ​Redmond, WA 98052​