Users are unable to access Microsoft 365 services in South America
ID: MO1309330
Issue type: Incident
|
|
|---|
|
|
Impacted services
Microsoft 365 suite
|
|
|---|
|
|
Details
Title: Users are unable to access Microsoft 365 services in South America
User impact: Some users are unable to access Microsoft 365 services.
More info: Users may experience email delivery delays and intermittent connection disruptions when connecting to Outlook and Teams. Additionally, users may be unable to access SharePoint sites and OneDrive content.
Current status: We’re taking mitigative actions which include bringing affected network paths back online and redirecting traffic to healthy network infrastructure. We’re continuing to monitor the impact and working to restore service while further isolating the underlying cause.
Scope of impact: Some users in South America attempting to access Microsoft 365 services may be impacted.
Preliminary root cause: Intermittent network connectivity issues are causing certain network paths to become unstable, resulting in increased traffic being routed through alternate paths and leading to impact.
Next update by: Wednesday, May 13, 2026, at 4:00 PM UTC
|
|
|---|
|
|
|
|
Did you find this email helpful?
Yes
No
|
|
|---|
|
|
To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
|
|
|---|
|
|
|
|
|
