Some users may be unable to successfully enroll new AOSP (Android Open Source Project) devices into Microsoft Intune
ID: IT1185063
Issue type: Incident
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Status
Service Degradation
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Impacted services
Microsoft Intune
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Details
Title: Some users may be unable to successfully enroll new AOSP (Android Open Source Project) devices into Microsoft Intune
User impact: Some users may be unable to successfully enroll new AOSP devices into Microsoft Intune.
More info: Affected users may encounter a 20018 or 20019 error and be forced to sign out when attempting to enroll new AOSP devices into Microsoft Intune.
Current status: We're reviewing service side telemetry, an internal reproduction of impact, and network trace logs provided by a subset of users to familiarize ourselves with the underlying cause of impact.
Scope of impact: Some users who are attempting to enroll new AOSP devices into Microsoft Intune may be impacted.
Next update by: Wednesday, November 12, 2025, at 6:30 AM UTC
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