Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage
ID: OP1192004
Issue type: Incident
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Status
Service Degradation
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Impacted services
Microsoft 365 apps
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Details
Title: Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage
User impact: Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage.
Current status: Our analysis of the components of Microsoft 365 infrastructure, as well as recently deployed changes, identified that a recent service update containing a code issue is impacting the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage. We've developed a fix and we're working to validate this fix to ensure it successfully addresses the impact.
Scope of impact: Any user may be affected by this event, and may be unable to download Microsoft 365 desktop apps from the Microsoft 365 homepage. This section may be updated as our investigation continues.
Start time: Tuesday, December 2, 2025, at 5:21 PM UTC
Root cause: A recent service update containing a code issue is impacting the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage.
Next update by: Thursday, December 4, 2025, at 9:30 AM UTC
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