TM1199346: Microsoft Teams Service Health Incident (Service Degradation)

[365 Service Alert]

Users may be unable to answer PSTN calls from call queues using any Microsoft Teams client.                                                                                                                                                                                                                 

Users may be unable to answer PSTN calls from call queues using any Microsoft Teams client ID: TM1199346 Issue type: Incident Status Service Degradation Impacted services Microsoft Teams Details Title: Users may be unable to answer PSTN calls from call queues using any Microsoft Teams client User impact: Users may be unable to answer PSTN calls from call queues using any Microsoft Teams client. More info: Affected users when answering PSTN calls in call queues experience calls that remain stuck in a loading state, preventing connection establishment. Current status: While we continue to validate with a subset of users to validate if disabling "Sync device buttons" in the Microsoft Teams settings page resolves the issue, we're simultaneously analyzing the code path utilized when answering PSTN calls from call queues for potential discrepancies that may point to the underlying root cause of impact. Scope of impact: Impact is specific to some users attempting to answer PSTN calls from call queues using any Microsoft Teams client. Next update by: Friday, December 19, 2025, at 7:00 PM UTC Is this message helpful? Did you find this email helpful? Yes No To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Privacy Statement Microsoft Corporation, One Microsoft Way, ​Redmond, WA 98052​