Users may be unable to post messages or view feeds in Viva Engage.
ID: MV1183146
Issue type: Incident
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Impacted services
Microsoft Viva
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Details
Title: Users may be unable to post messages or view feeds in Viva Engage.
User impact: Some users may have experienced issues when posting messages or viewing feeds in Viva Engage.
Final status: The configuration changes we applied have successfully decreased error rates and returned the service to a healthy state.
Scope of impact: This issue may have affected a subset of infrastructure hosted in North America; however, this infrastructure serves organizations and users globally.
Start time: Wednesday, November 5, 2025, at 1:07 PM UTC
End time: Wednesday, November 5, 2025, at 5:38 PM UTC
Root cause: A portion of the infrastructure serving users posting messages and viewing feeds was operating below expected performance thresholds, leading to impact.
Next steps:
- We're monitoring the service and conducting a thorough investigation into this underlying root cause to better understand what led to the error that resulted in impact and prevent similar future occurrences.
This is the final update for the event.
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