Some users are intermittently unable to access their Exchange Online mailboxes via the Outlook mobile apps
ID: EX1256020
Issue type: Incident
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Status
Service Degradation
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Impacted services
Exchange Online
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Details
Title: Some users may be intermittently unable to access their Exchange Online mailboxes with the Outlook mobile apps
User impact: Users may be intermittently unable to access their Exchange Online mailboxes with the Outlook mobile apps.
More info: This issue impacts both the Android and iOS mobile app experiences.
Current status: We’re continuing our review of Outlook mobile logs and service telemetry to isolate the source of the issue and determine appropriate remediation actions.
Scope of impact: Impact may occur for some users intermittently unable to access their Exchange Online mailboxes with the Outlook mobile apps.
Next update by: Thursday, March 19, 2026, at 6:30 PM UTC
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