Some admins may be unable to view usage reports in the Microsoft 365 admin center
ID: MO1321911
Issue type: Incident
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Impacted services
Microsoft 365 suite
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Details
Title: Some admins may be unable to view usage reports in the Microsoft 365 admin center
User impact: Admins were unable to view usage reports in the Microsoft 365 admin center.
Final status: The deployment of the fix has completed and we've confirmed it successfully resolved the issue.
Scope of impact: Some admins attempting to view usage reports in the Microsoft 365 admin center may have been impacted.
Start time: Monday, May 18, 2026, at 11:00 PM UTC
End time: Thursday, May 28, 2026, at 10:15 PM UTC
Root cause: A recent service change related to a backend infrastructure migration contained a code issue which was causing impact.
Next steps: - We're reviewing our service change procedures to better understand why the code issue wasn't detected prior to the migration.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.
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