Some users may be unable to successfully enroll some new Android devices into Microsoft Intune
ID: IT1185063
Issue type: Incident
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Impacted services
Microsoft Intune
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Details
Title: Some users may be unable to successfully enroll some new Android devices into Microsoft Intune
User impact: Users may be unable to successfully enroll some new Android devices into Microsoft Intune.
More info: This issue specifically affected users who attempted to enroll AOSP (Android Open Source Project) or Android Personal Work Profile devices.
Affected users may have also experienced device check-in failures for any Android device.
Final status: The impacted infrastructure has been fully restarted and after an extended period of time of monitoring the service health telemetry, we’ve confirmed that impact has been remediated.
Scope of impact: Some users who were attempting to enroll some Android devices into Microsoft Intune may have been impacted.
Start time: Monday, November 3, 2025, at 10:45 PM UTC
End time: Friday, November 14, 2025, at 12:00 AM UTC
Root cause: A network authentication component misconfiguration was causing the impact.
Next steps:
- We’re reviewing the network authentication component misconfiguration to determine how it was introduced so we can ensure issues like this aren’t replicated.
This is the final update for the event.
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