Users' file related operations may fail within various Microsoft 356 services
ID: MO801333
Issue type: Incident
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Status
Service Degradation
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Impacted services
Microsoft 365 suite, SharePoint Online, OneDrive for Business, Microsoft Teams
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Details
Title: Users' file related operations may fail within various Microsoft 356 services
User impact: Users' file related operations may fail within various Microsoft 356 services.
More info: The impacted scenarios may include but not are limited to the following:
- Android and iOS users may be unable to preview Microsoft Word and Microsoft PowerPoint files within the Microsoft Teams mobile app
- Users may be unable to open .zip downloads in Microsoft Teams.
- Users may be unable to view PDF and image files shared with download disabled in Microsoft Teams desktop client and Microsoft Teams on the web.
OneDrive for Business and SharePoint Online:
- Users may be unable to view image files and HTML files in OneDrive for Business app and OneDrive for Business on the web.
- Users may be unable to download folders from SharePoint Online.
- Additionally, users may experience issues with image viewing, video streaming, and multi-file download in SharePoint Online.
- Users may be unable to play videos in Microsoft Stream.
Current status: We’re working to increase the Azure Key Vault request processing threshold to allow significantly more requests to be processed concurrently. Additionally, we’re continuing to redirect user requests to alternate service components.
Scope of impact: Users who are attempting to perform file-related operations within various Microsoft 365 services may be impacted.
Start time: Thursday, June 13, 2024, at 12:30 AM UTC
Root cause: A deployment for one of our file operation services is causing impact.
Next update by: Thursday, June 13, 2024, at 4:00 PM UTC
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