Some users may be unable to edit their OneDrive for Business content as they are in a read-only state
ID: OD1017081
Issue type: Incident
|
|
|---|
|
|
Status
Service Degradation
|
|
|---|
|
|
Impacted services
OneDrive for Business
|
|
|---|
|
|
Details
Title: Some users may be unable to edit their OneDrive for Business content as they are in a read-only state
User impact: Users may be unable to edit their OneDrive for Business content as they are in a read-only state.
More info: The error message states that "You can't edit your files because your license to use OneDrive ended over a month ago."
Admins can remove the read-only lock by following the instructions on this link via PowerShell: https://learn.microsoft.com/en-us/sharepoint/manage-lock-status. Please note: the read-only notification will remain visible until full mitigation has been completed next week, however no archiving actions will take place.
Admins should permanently change configurations from their unsupported states as described here: https://learn.microsoft.com/en-us/sharepoint/manage-user-profiles#add-and-remove-admins-for-a-users-onedrive.
Information about our Enforcement of policy changes for unlicensed OneDrive accounts:
https://learn.microsoft.com/en-us/sharepoint/unlicensed-onedrive-accounts.
Current status: We’ve confirmed the cause of this issue was as a result of a recent policy change in our enforcement of unlicensed OneDrive user accounts, which uncovered unsupported instances of users being removed as admins from their own OneDrive accounts and further resulting in read-only status.
We’ve paused the rollout of this enforcement change to prevent new users from entering this bad state or being archived and are working on rolling back affected users, which we anticipate completing within the next week. In addition, we’ve provided links with instructions in the more info section if you would like to manually revert the read-only state and resolve these unsupported states within your organization more quickly.
Scope of impact: Any organization may be affected by this event, and some users' OneDrive for Business content may be in read-only mode.
Root cause: A recent policy enforcement rollout is unintentionally resulting in read-only mode of OneDrive for Business when admins have modified their users OneDrive for Business owners from a dedicated person to a group or service account which is a strictly unsupported state.
Next update by: Wednesday, February 26, 2025, at 10:00 PM UTC
|
|
|---|
|
|
|
|
Did you find this email helpful?
Yes
No
|
|
|---|
|
|
To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe.
|
|
|---|
|
|
|
|
|
