MO1180261: Microsoft 365 suite Service Health Incident (Service Restored)

[365 Service Alert]

Users in the Asia-Pacific region may experience issues with various Microsoft 365 services.                                                                                                                                                                                                                 

Users in the Asia-Pacific region may experience issues with various Microsoft 365 services ID: MO1180261 Issue type: Incident Status Service Restored Impacted services Microsoft 365 suite Details Title: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services User impact: Users in the Asia-Pacific region may have experienced issues with various Microsoft 365 services. More info: Users may have received 404 errors when attempting to access Microsoft services from portal.office.com. Reports indicated that users were unable to access resources from portal.office.com but were able to access Teams, Outlook, and other services directly or through the waffle menu. Additionally, users may have been able to access admin portal features and Microsoft 365 services through admin.microsoft.com/AdminPortal/Home. Users may have experienced issues accessing the following Microsoft 365 services: - Microsoft Teams - Microsoft Outlook - Microsoft 365 Copilot - OneDrive Final status: Our automated recovery features took the appropriate action to restore service. We’ve confirmed by analyzing telemetry and working with some previously affected customers that the impact has been mitigated. Scope of impact: Any user located in the Asia-Pacific region may have experienced issues accessing Microsoft 365 services through portal.office.com. Start time: Sunday, October 26, 2025 at approximately 11:30 PM UTC End time: Monday, October 27, 2025 at approximately 1:30 AM UTC Preliminary root cause: The underlying root cause of the issue remains under investigation. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. Is this message helpful? Did you find this email helpful? Yes No To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Privacy Statement Microsoft Corporation, One Microsoft Way, ​Redmond, WA 98052​