Users are unable to access archived email messages in Outlook on the web
ID: EX1260260
Issue type: Incident
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Status
Service Degradation
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Impacted services
Exchange Online
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Details
Title: Users are unable to access archived email messages in Outlook on the web
User impact: Users are unable to access archived email messages in Outlook on the web.
More info: When users try to access archived email messages in Outlook on the web, they may see the error message “Your message cannot be displayed right now.”
Current status: The fix deployment has completed and has fully saturated throughout the affected environment. We're checking with your organization now to confirm whether impact has been fully resolved.
Scope of impact: Your organization is affected by this event, and some users attempting to access archived email messages in Outlook on the web are impacted. This section may be updated as our investigation continues.
Root cause: A code issue is resulting in restricted access when archiving email messages in Outlook on the web. The primary and archive mailboxes are on different machines, the request to access the mailbox is landing in the correct portion of infrastructure but is trying to find the primary instead of the archive mailbox, resulting in impact.
Next update by: Monday, April 6, 2026, at 3:00 PM UTC
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