Users may be unable to search for locations for emergency calling in Microsoft Teams
ID: TM1393859
Issue type: Incident
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Impacted services
Microsoft Teams
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Details
Title: Users may be unable to search for locations for emergency calling in Microsoft Teams
User impact: Users may have been unable to search for locations for emergency calling in Microsoft Teams.
More info: Affected users may have received the following error message: "We couldn't find any matches".
Final status: We confirmed that a recent change meant to optimize the service contained an error that resulted in this impact. We reverted this responsible change and have confirmed that this has successfully resolved impact.
Scope of impact: Users attempting to search for locations for emergency calling in Microsoft Teams may have been impacted by this issue.
Start time: Monday, June 8, 2026, at 5:15 PM UTC
End time: Wednesday, June 17, 2026, at 2:00 AM UTC
Root cause: A recent change meant to optimize the service contained an error that resulted in this impact.
Next steps: - We're reviewing the responsible change to better understand what led to the error that resulted in impact and prevent similar future occurrences.
This is the final update for the event.
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