Some users may have encountered delays or failures searching in Outlook on the web
ID: EX1063763
Issue type: Incident
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Impacted services
Exchange Online
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Details
Title: Some users may have encountered delays or failures searching in Outlook on the web
User impact: Users may have encountered delays or failures searching in Outlook on the web.
More info: Users may have also seen issues searching in SharePoint Online.
Final status: We've confirmed after monitoring the telemetry for a period of time that impact has been fully remediated.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure attempting to search.
Start time: Tuesday, April 8, 2025, at 6:00 AM UTC
End time: Tuesday, April 29, 2025, at 9:10 AM UTC
Root cause: Components of infrastructure, responsible for processing users search requests, were performing below acceptable performance thresholds and causing impact.
Next steps:
- We're analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.
This is the final update for the event.
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