SP1425697: SharePoint Online Service Health Incident (Service Restored)

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Jul 16, 2026, 12:08:02 PM (5 days ago) Jul 16
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Some users' document libraries and list views using multiple group filters may have not displayed results in SharePoint.                                                                                                                                                                                    
Microsoft

Some users' document libraries and list views using multiple group filters may have not displayed results in SharePoint

ID: SP1425697

Issue type: Incident

Status

Service Restored

Impacted services

SharePoint Online

Details

Title: Some users' document libraries and list views using multiple group filters may have not displayed results in SharePoint

User impact: Users' document libraries and list views using multiple group filters may have not displayed results in SharePoint.

More info: Specifically, impacted users reported that document libraries and list views using both Primary and Secondary grouping may have not displayed the full or expected results.

In Classic view settings, a user would have needed to apply a 'First group by' and then a 'Then group by' to become impacted.

Final status: The deployment has completed and we've confirmed that the issue is resolved.

Scope of impact: Some users attempting to view document libraries and list views using multiple group filters may have been impacted.

Start time: Thursday, July 9, 2026, at 3:47 PM UTC

End time: Thursday, July 16, 2026, at 5:50 AM UTC

Root cause: A recent change contained a code bug for the service component responsible for rendering double grouped views in SharePoint Online document libraries and lists, causing impact.

Next steps: - We're reviewing our testing systems and change management processes to better this type of issue before customer environment deployments.

We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.

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