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Methods for navigating confrontation in the workplace
There's some good advice in this short, simple article, but read it carefully because the best points are contained in some very short sentences.
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Teachers Are From Pluto, Parents From Mercury, and It's The Children Who Suffer
![Building Bridges Between Parents And Educators]()
With the beginning of the school year, the "war" between parents and teachers begins anew. Both parents and teachers have the same ultimate goal: To provide the best education possible to students going to schools, which is a good thing, but there's a stark difference between the roles and responsibilities of each. Truly parents and teachers often seem to be from planets at different ends of the solar system when it comes to HOW to reach their shared goal. ...
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Angry Customer Videos Funny? Think Again And Imagine The Trauma
There are literally hundreds of videos of angry customers posted on Youtube. Many of them have gone viral, garnering views in the hundreds of thousands, and it's also common for those videos to receive huge numbers of comments numbering in the thousands. Banal comments, perhaps, but comments none the less. ...
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The 3 Types Of Buying Scenarios Every B2B CMO Must Know
Explains what buying scenarios are, why they are important for business to business, and three critical scenarios one must understand to succeed in the B2B marketplace. ...
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Recording Workplace Conversations
Thinking about recording conversations with co-workers or others in your workplace? Here's the basics on legalities and issues you need to know. (22-Jun-2015) ...
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Customer Service Phrases - Words Count
Six Phrases That Will Change the Way You Do Customer Service. Six phrases that can change the tone of difficult conversations with customers. Read Full Article! ...
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Featured Free Resource
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360 Degree Feedback: Pluses and Minuses: Vault People Management Career Information
There is no shortage of experts in books or at HR conferences singing the praises of 360 degree feedback. But, as many HR managers have discovered, how you do it is more important than doing it. Implementing this technique without a clear plan and active monitoring can make it a negative for your organization. Read this if you are using 360 degree feedback. (26-Jun-2006) ...
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Conflict management strategies and styles - when to use
Explains five conflict management strategies, but most important, when each is best used, and NOT used.
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Research: An Investigation of Consumers' Attitudes Toward Complaining
This paper reports exploratory and descriptive research to determine the domain of consumers' attitudes toward complaining and the relationship between these attitudes and actual complaint behavior. In empirical analysis, three attitude domains emerged. Different groups of consumers were shown to differ in their attitudes, and attitudes were significantly related both to propensity to complain and self-reported complaint behavior. ...
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