Video: Biggest Customer Service Myth Has To Do With Customer Preferences About Social Media

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Robert Bacal

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Apr 30, 2013, 2:43:36 PM4/30/13
to work91...@googlegroups.com
New video we just released on why, contrary to what's accepted wisdom, customer do NOT prefer social media for customer service contact.

..it's startling, and we have data.

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