Fwd: DMV Customer Service Representative - Lead (Elkhorn) Vacancy - Job Opportunity
Wisconsin Tamil Sangam
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From: Ott, Rebecca - DOT <rebec...@dot.wi.gov>
Date: Thu, Nov 20, 2025, 1:55 PM
Subject: DMV Customer Service Representative - Lead (Elkhorn) Vacancy - Job Opportunity
To:
Hello!
This is a notice of exciting employment opportunity for a DMV Customer Service Team Lead (DMV Customer Service Representative - Lead) vacancy (schedule/range 02-15) located at the Department of Transportation, the headquarters for this position will be located at the Elkhorn Customer Service Center located at 835 S. Lincoln Street, Elkhorn, WI 53121.
Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes.
Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person.
Salary Info.
This position is in schedule-range 02-15. The starting pay for this position is $30.47/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.
Qualifications:
Qualified applicants will have all the following:
- Experience providing customer service.
- Experience performing multiple tasks at once.
- Experience leading others in a job, project, or assignment.
- Experience interpreting complex laws, policies, or procedures.
- Experience using computers and one or more software programs to complete customer transactions.
In addition to having all the above, well qualified applicants will have one or more of the following:
- Experience applying DMV technical knowledge.
- Experience resolving conflict for employees or customers.
- Experience fostering a collaborative team environment.
Interested applicants as well as permanent classified state employees who are eligible for consideration should complete the application process as described in the “How to Apply” section of the job announcement prior to the deadline date of 11:59 PM on Sunday, November 30.
Special Notes:
WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.
Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.
This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire.
This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.
This recruitment may be used to fill similar vacancies for the next 3 to 6 months.
This recruitment has been announced on Wisc.Jobs at: https://wisc.jobs/Pages/SearchResults.aspx?keywords=19319.
Thank you,
Becca Ott
Human Resources Specialist - Senior
State of Wisconsin Region 1 Human Resources