View this page Updated Kapab User Test Sript"

[Hunter Whitney]

The Kapab U-Test Script has been revised and updated with the input
(scenario and additional questions of Veena Kumar, who is a
pediatrician versed in emergency medicine.

Thank you, Veena!

Click on http://groups.google.com/group/Usability_CrisisCamp/web/kapab-user-test-sript?hl=en
- or copy & paste it into your browser's address bar if that doesn't
work.

[John Crowley]

Hunter and Veena,

We need to discuss this test script, as the actions cover activities
that are far beyond the scope of Kapab. In particular, bed tracking
and patient tracking are to be handled by other applications. There is
no functionality to support this use case. Can you call email me at
bosto...@gmail.com asap? We need to ensure that any testing is
directly in the scope of the site.

Thanks!

- John

On Feb 13, 1:32 am, Hunter Whitney <hun...@hunterwhitney.com> wrote:
> The Kapab U-Test Script has been revised and updated with the input
> (scenario and additional questions of Veena Kumar, who is a
> pediatrician versed in emergency medicine.
>
> Thank you, Veena!
>

> Click onhttp://groups.google.com/group/Usability_CrisisCamp/web/kapab-user-te...

[Hunter Whitney]

Hello John,

Thank you for bringing this up. It is imperative that we do testing within
the scope of the site. Having said that; I received an email from Veena, the
physician noted below. She had some concerns regarding what her initial
impression was of the site. This is a good case in point supporting the need
for UX testing. If a physician sees the site as handling the issue of bed
and patient tracking, perhaps verbiage should be changed accordingly.

Please note that testing doesn't define the product/project. It simply tests
and probes what users or visitors to the site think about it. The tests are
not project defining documents.

If we remove the more specific questions - will this solve your concerns?

We definitely want feedback from your team about what specific questions to
ask.

We really appreciate you voicing your concerns, and are here to support you.

Thanks,
Hunter
415-385-8489 - call me if you have any questions.

[Veena Kumar]

Click on http://groups.google.com/group/Usability_CrisisCamp/web/kapab-user-test-sript?hl=en

[Veena Kumar]

Hi, John,

Thanks for your feedback. GIven what you have mentioned, it is now
apparent that the 'About' page of the Kapab website needs to more
clearly stipulate what the true purpose of the site is (a flaw that
has now been uncovered, I suppose). It was not self-evident to me
that the limitations you mentioned exist.

Given what is currently loaded onto the site, it gave me (as a
physician) the distinct impression that the questions posed
represented what the site could do. For example, what is the purpose
of noting the number of beds available and the number of beds occupied
if this information cannot be utilized? Similarly, what is the
purpose of showing where the various hospitals are located on the map
if one can't use it to determine the closest one that can offer a
particular medical need?

I removed the specific questions from the testing script that no
longer belong. Are there other questions that still remain which
should also be removed? I would be happy to edit it further with your
guidance.

Thanks much.

Veena

On Feb 13, 1:39 pm, Veena Kumar <veena.ku...@hotmail.com> wrote:
> Click onhttp://groups.google.com/group/Usability_CrisisCamp/web/kapab-user-te...

[Kate Chapman]

Hunter,

The other thing that might be confusing is that Kapab is not
necessarily for the physicians directly reporting information. The
intent is to have a call center and obtain information by
email/sms/phone. The idea being to organize the unstructured data
already coming in.

-Kate

[Hunter Whitney]

Kate,

Thanks for your observation. This is the kind of potential confusion that is
good to identify, discuss and think about ways to address early in the
process. This will make it easier to evaluate make effectively and provide
the best feedback and ideas.

Hunter

[Jeffrey Johnson]

Is this not clear from the graphic on the homepage? I dont think
doctors will ever use the site directly.

Jeff

On Feb 13, 2010, at 12:34, Hunter Whitney <hun...@hunterwhitney.com>
wrote:

[Hunter Whitney]

Jeff,

From point of view, the home page is not clear enough in several respects.
I don't like to shoot from the hip or give personal opinions, but if you
would like, I can do a heuristic evaluation on it in the next couple of
days. I have an event attend in very soon today.

One thing to keep in mind is that for people who closely work on a project,
some things may seem obvious...but not be clear to even knowledgeable
people. That is why some outside, objective UX perspective can be so very
important.

Here is one example of text which sounds like it would include physicians:
"The Kapab Medical Network is designed to provide situational awareness to
all operating hospitals within Haiti, in a way that provides readiness
levels, patient throughput data, and hospital needs."

Thanks,

Hunter

[Veena Kumar]

Hi, Jeff:

In all honesty, it really wasn't apparent to me.  When I reviewed the Home page, I saw an input arrow that denoted physicians could provide information via email/sms/phone into a 'Medical Needs call center."  I took that to mean that I, as a physician, could report what my medical needs are.  When combining that mindset (now invalidated) with the bed capacity and hospital location data shown in the Map tab, I assumed (inappropriately so) that the purpose of the site was to integrate my medical needs with the bed capacity and hospital and location data to try to solve my medical situation.

I probably shouldn't have made that assumption, but I did because the 'About' page states the site is '...designed to provide situational awareness to all operating hospitals within Haiti, in a way that provides readiness levels, patient throughput data, and hospital needs.'  As a doc, the words readiness, patient throughput data and hospital needs taken in unison gave the impression (to me anyway) that the totality of the information would be used to assist the physician who called in his/her medical needs at the outset.

I realize I have created considerable confusion and do apologize for that.  I guess part of it also is that the terms 'readiness, patient data and hospital needs' have a medical meaning that is being interpreted differently in the technology/web development realm (which I am naïve to).

Hope this explains my thought process and possible areas where additional clarity may prove useful.  I remain available to assist in any way you deem appropriate.

Thanks,

Veena

--------------------------------------------------
From: "Jeffrey Johnson" <orte...@gmail.com>
Sent: Saturday, February 13, 2010 3:39 PM
To: <usability_...@googlegroups.com>
Cc: <usability_...@googlegroups.com>
Subject: Re: View this page Updated Kapab User Test Script"

[Jeffrey Johnson]

Ok that all makes sense. I'm just the developer and did not draft the text or make the graphic and developed the site based on use cases articulated to me by others. Do I will let those people jump in and set things straight.

That said, I do believe the map tab only contais fake sample data at this point, so that may be adding to the confusion.

John, Noel can you guys jump in here?

Jeff

[Hunter Whitney]

I think you’re doing great work – this sort of thing is a very common in my experience and the reason UX can be helpful. Hey – I’m not a hard core developer so we all have something to add.

I really recommend that you list out your key user profiles and the key scenarios – as well as your main goals and objectives for the site and the key differentiators for your project on a one page brief document. If I put that together, it may not accurately reflect your current thinking. It would really help the UX group support you.  

Hunter