Network/Telecom Specialist Tier I | Raleigh, NC | Onsite | 12+ Years Required
Teja k
Hello,
Hope you are doing well.
We have an immediate requirement for a Network/Telecom Specialist Tier I with the State of North Carolina NCDIT. Please review the job details below and let me know if you are interested.
Job Title: Network/Telecom Specialist Tier I
Job ID: 803556
Location: Raleigh, NC - local to NC
Work Arrangement: Onsite
Client: State of North Carolina NCDIT
Experience Required: 12+ Years
Required Skills:
• Network Monitoring
• Telecommunications Support
• Help Desk Support
• Incident Management
• Network Troubleshooting
• Telecom Troubleshooting
• Ticket Management
• Salesforce
• Network Operations Center (NOC)
• ESInet
• NG911
• Public Safety Communications
• Service Desk Support
• Network Security Monitoring
• Customer Support
• Outage Management
• Incident Escalation
• Telecommunications Infrastructure
Job Responsibilities:
• Monitor ESInet and NG911 systems for outages and performance issues
• Serve as the first point of contact for technical incidents
• Receive, triage, document, and resolve support tickets
• Troubleshoot network, telecom, and connectivity issues
• Coordinate with carriers, service providers, and emergency communication teams
• Escalate complex incidents to Tier II and engineering teams
• Maintain operational logs and ticket documentation
• Support emergency response and disaster recovery operations
• Monitor network security and system health
• Ensure uninterrupted 911 communication services
Preferred Skills:
• NOC Experience
• Emergency Communications
• Public Safety Networks
• Telecommunications Carrier Support
If you are interested, please share your updated resume to tej...@taprootsolutions.com