I should say I am playing on PC with the emulator. I didn't have any problem until I reach platinum rank, now I have to retry matching (its just for 20min and then you have to press start again)...This I am doing for hours because no games in NA server. Right now I am waiting for game in SOLO for one hour and still nothing. Squad games are ok (crown rank), waiting just couple sec or minutes, I can play anytime. I haven't play solo for 3 days now because I can't get a match at all. Waiting hours and hours, doesn't matter what time is it in Canada, I tried around noon, afternoon, night late night, same result NO GAME. I restarted the game many times, I cleared cache for the game too, nothing works. Tried random, desert map or the erangel, no game at all. same result all the time. :(((
My only explanation is that there is no game when u reach higher rank or i don't know. I don't have problem when i switch to europe server or something else where I am bronze and I don't play there. but in NA it is IMPOSSIBLE play SOLO