Fellow homeowners:
There's no doubt: The current cost/fee structure of our homeowner's association is untenable. That's not meant to disparage or discredit those working hard on our behalves, but it's a simple fact. So, please read on, share your specific suggestions for change, and support a petition to our board.
High fees are causing unrest, sapping our abilities to make payments, providing rationale for delinquency (warranted or not), turning off prospective buyers (both resort and property), making it impossible to turn cash on rentals, and quite simply are not right. While we all hope for a sale as quickly as possible, and I appreciate and support some of the efforts to effect one, that's a parallel effort, unrelated to what we need to do to regain ownership of our association. In addition, any buyer is going to look hard at DSOs (days sales outstanding), and see that the TMA's high delinquency rate is much more than just a sign of the times—it is a sign of immense dissatisfaction with the current cost/benefit ratio, and it is trending the wrong way very quickly. The recent announced reduction is a fair start, but it's not nearly enough, and it reflects a line item approach rather than the "from scratch" view we need.
The posts you read about "insanity" and the need to "circle the wagons" are not the work of evil geniuses, but dead on, and reflective of what most of us are thinking. When people as rational as Stephanie McMahon start calling for a boycott, you know there's something horribly amiss. The TMA is a nonprofit organization at the service of its customers (read: us), but it has become a monster on our nickel and with virtually no transparency. We continue to ask the same questions, but there are no answers, and from a group bound to a fiduciary duty that is not acceptable. If you're like my family and me, you still love this amazing place, with or without the resort running, but you want to make it better and be around for the rebound.
While it feels good to rant, it is time to do something and stop the madness. Let's circle the wagons for real and force a change. I am offering to gather your thoughts and draft an online petition for your review and (hopeful) signature. The goal is 100 homeowner signatures. You are welcome to post back to this thread for all to see, or send me your comments privately (bill...@hotmail.com). Please be specific and constructive in your comments, whether positive or negative. In addition to creating a draft for your review, I will coordinate a live/call-in discussion if there's sufficient interest.
All of this must happen fast. The next board meeting is April 10, so please reply with your comments by Saturday, April 4. Perhaps the board is already way ahead of us, which is great, but let's provide a little extra encouragement. And if you're of a volunteering mind and want to serve on an ad hoc committee for a week or two to get this going, just let me know.
To start the conversation, here's some food for thought, based on your posts, other conversations, and my own ramblings. Please support/retort/tweak as you see fit:
BUA (benefited unit assessment). Goes away for all but condos and (maybe) townhomes. Reserves are distributed. Continue to maintain strict enforcement of upkeep, adherence to CCRs, etc. Take advantage of the BUA survey the TMA just published.
Services. Basic snow removal on streets and some level of security. Homeowners can contract for more deluxe versions of these, either back to TMA or with private enterprise. Present in detail back to homeowners what they're getting for their buck (e.g. 24/7, which roads, etc.). In addition, negotiate with various owners for access to certain facilities, trails, etc.
Budget. Target $750K-$1M, but force balanced budget based only on paid assessments (see below). This is down from 2009 approved budget of $2.5M. To my knowledge, the new budget of a month ago has not been published yet (guessing it's still close to $2M). And to date, no budget has been published in enough detail to be of much use to prying eyes.
Assessments. Target expense budget + 10%. Cut from current by 2/3 or more. Don't tie to valley assessments (these are ridiculous, unstable, and mainly out of our control). Assess from dirt on up to finished homes. Rough numbers (tbd based on expenses): Target $1200/yr for dirt up to, say, $1.50/sf/yr for built product (set a floor for the smaller units). This puts a cottage at $1,800/yr. I don't have access to the numbers, but I suspect this gets us in the ballpark of the budget. Grandfather in all current owners at new rates, but tier future phases to pay for putting in roads, pools, etc. for whole new neighborhoods.
Annual Payments. Require payment once/year (at a bare minimum, provide a heavy incentive for doing so). Build the budget based only on money in the door at the start of each year. If we do it right, new annual payment should be close to current quarterly payment. Consider terms for those who can prove extreme hardship. Collections become an annual process, not a daily one, with quick turnover to outside collections.
Employees and Contractors. Actual "employees" should be few and far between (perhaps only the Exec Dir). Pay is commensurate with experience, budget, and scope of responsibility. All the rest are "contractors," on their own for schedules, equipment, taxes, etc. The bid process occurs annually and is fully public, and every bill is available for review. Assist any former employees in starting their own businesses or helping them join new ones.
Volunteers. Many of you have already volunteered to help where needed. I'm in that same boat, and am comfortable we can set up a rotation and do an effective job in many areas.
Incremental Revenue. TMA continues to try to drive additional revenue, mainly by selling services back to the resort/receiver and homeowners, including snow removal from walks and roofs, housekeeping, security, monitoring, etc. This revenue is incremental to the plan, not fundamental, and it will go toward reserves and would-be-nice's like parks, etc. There's also revenue from net new payers (after fixed costs are met, these new assessments should be almost purely incremental). Also consider the role of the sales tax and whether that really has a place (how have the homeowners earned that?).
Collections. Continue to be relentless in pursuit. Deny all services to those not current. Get serious as a group of homeowners to put pressure on those not paying.
Transfer Fee. Suspend it for two years, then reassess (again, how have the homeowners earned this?).
If you've read this far, you're ready to help make a change. Your thoughts are encouraged.
Regards,
Bill Borg
P.S. In the interests of full disclosure, I have bought and sold several properties at the resort, and currently own two lots, a chalet, and a condo. My family and I (wife, two 11-year-old boys) moved here from southern CA and at one time lived at the resort, and we now live up the road in Lake Fork. We moved off the resort for a few reasons, but among them were the steep assessments. I also have been an employee of the resort contracted back to TSEF and Tamarack Academy (our school is still going strong, by the way). I have paid on time, every time on multiple properties since day one, but when I see the same numbers you do and watch my money going toward scrubbing the last half inch of snow off Discovery Drive at the end of March it's time to get off the couch.
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Hell yes! That is one of the better ideas I’ve heard in a while. Here Here! Great Idea Mathew!
Greg O Paquette
Magnum One Real Estate Development
645 Front Street, Suite 305
San Diego, CA 92101
![]()
Tim,
Thanks for moving fast to get the financials out. Final separation of TMA from LLC is welcome and appreciated.
BUA survey is good—doesn't pull any punches. Let's dissolve the BUA, roll the most important bits into a single assessment for the community as a whole, and slash costs.
- Bill Borg
From: Tamarack-...@googlegroups.com
[mailto:Tamarack-...@googlegroups.com] On Behalf Of Tim Flaherty
Sent: Monday, March 30, 2009 7:11 PM
To: Tamarack-...@googlegroups.com
Subject: RE: Petition to stop the madness
Bill, In response to this message we are in the process of developing a TMA survey similar to the survey sent out last week regarding the BUA. I would like to say that if any homeowners have a specific question they would like included then please send it to in...@tmaidaho.com and I will add it to the menu of questions. This will be a great tool for the Board to review to make decisions. I have also been directed by the receiver to totally separate all TMA shared services from the LLC and this includes the website. Here is my problem. With this separation it requires more time than our web administrator estimated but he is working to get this completed asap. The new link of financials is coming with all the information that has been requested for full transparency as soon as he can get this completed.
Thanks,
Tim Flaherty
From: Tamarack-...@googlegroups.com
[mailto:Tamarack-...@googlegroups.com] On Behalf Of Bill Borg
Sent: Monday, March 30, 2009 5:46 PM
To: Tamarack-...@googlegroups.com
Subject: Petition to stop the madness
Fellow homeowners:
There's no doubt: The current cost/fee structure of our homeowner's association is untenable. That's not meant to disparage or discredit those working hard on our behalves, but it's a simple fact. So, please read on, share your specific suggestions for change, and support a petition to our board.
<snip>
Bill,
I fully support your effort to bring common sense to the “madness.”
I would like to volunteer for the “ad hoc” committee although I am now traveling on spring break and won’t be back until Sunday, April 5.
In regards the HOA dues and assessments it would be my recommendation that assessments directly reflect the amount of services provided and not be based on value at all. One of the comments you made speaks to this point; no one believes the current method is “fair” and this sense of inequity is in part a motive for not paying. One must answer this question: Why should a vacant lot which is assessed for $600K pay more than a vacant lot assessed for $400K? Aren’t they receiving exactly the same benefits? Why should a $5 Million, four bedroom home pay more than a $2 Million four bedroom home? This does not make sense and does not pass the test of “fairness.” However what does make sense is, regardless of type, once a property is built on, whether it is a cottage or a custom home, the level of “wear and tear” on HOA facilities increases and HOA involvement increases due to occupancy of the unit. The owners and “guests” of built properties frequent the resort more often, drive the roads, enjoy the street lighting, benefit from security and other services of the HOA. Use and resulting services are more a result of bedroom count than value or shear size. If a base municipal assessment of $200 per month was established on all platted property and a bedroom “sur-charge” of $25 per bedroom was assessed, then I believe we would have adequate revenue to provide the base level services that people need and the assessment would be “fair”. I would propose that the BUA be totally eliminated for all properties (except the Lodge which should have a separate HOA) and those services be handled by the individual property owners.
By comparison; Whitetail charges $225 per month for HOA regardless of type, value, built/un-built and Jug Mountain charges $110 flat fee per month and includes water and sewer! Both are private communities and provide snow plowing, common area landscaping. Whitetail provides some security (less than Tamarack) and common area lighting and beautiful common area landscaping whereas Jug Mountain does not have any security or common area lighting and minimal landscaping. I am in the process of obtaining the information from Spring Mountain Ranch.
Of course there are differences between the these communities, but it is clear and certain that other communities are providing quality environments at significantly less than we have experienced at Tamarack.
I look forward to serving on the ad-hoc committee with fellow community members.
Rory Veal
Associate Broker
Prudential Resort Property Realty
SUPPORT THE RETAIL TAX CREDIT INITIATIVE WWW.RETAILTAXCREDIT.COM
Rory,
Great insight and good information. I favor the model that treats all built product equally and lot owners separately and equally within their own group.
Lot owners do not drive up TMA services. For built products, one problem with a per “room” method is that in reality, it is the Chalets, Cottages and Townhomes that get rented more (versus estate homes) which puts more demands historically, for example, on security and TMA customer service. Estate homes tend not to rent as readily, have less parking enforcement issues, etc.
The original concept behind the current assessment formula in plain English is: “if you can afford to pay more, you should”. Meaning: that your ability to build or purchase a higher property value indicates your ability to pay more, and according to this concept, you should. Sounds a lot like our Federal Tax system and for those of us that who have risked and worked hard building our success we know how much we love that system.
Having a flat assessment formula (everyone pays the same) for built products eliminates all kind of fairness issues since we all get the same benefit of the TMA services. The challenge to getting everyone on board is that depending on your “value” you may like the current model versus someone who doesn’t like their value. If we make this adjustment to a level assessment (TMA cost of services divided by homeowner units), the people with current lower values will pay more then now. People will leave the high ground quickly if they sense their fair share will go up and they will forget that, up to now, the higher paying people have been subsidizing the cost for services for the entire community.
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Regarding assessing lots differently than structures because of “wear and tear” considerations:
Where would construction sites fit in?
Newt Lesh
We would need to address that. In the past, we assessed the building site based upon the construction costs. As a property was 25% complete, TMA would assess 25% of the normal assessment rate. I could see how we could do the same thing regardless of the formula (%of completion). Construction sites do burden the TMA services.
Thanks, Rod, for your quick reply.
Newt
Rod,
Re flat assessment, if you can gain consensus on the simple "bare land vs. built product" model I'd be in full support. Sure there are arguments against it, but the less arbitrary the better, and it would be a major improvement over the current system.
Re your comment on fairness–If we make this adjustment to a level assessment (TMA cost of services divided by homeowner units), the people with current lower values will pay more than now—that's only an issue if there's not another major reduction in fees. Right now, the pie is simply way too big (by a factor of 3 or 4), no matter how you slice it (sorry, I know I've said that ad nauseam). We have to get to more "normal" assessments in the range of a few hundred bucks a month like Rory suggests, with a la carte options for premium services for those who want it. I'm looking forward to big changes now that the board has had another few weeks to sharpen their pencils, else we're going to maintain a downward spiral.
Re construction sites, % of completion can be hard to get, and on top of that you'd still be asking TMA to keep their noses in the loop. For simplicity, I'd keep works-in-progress in the bare land category until C of O. Yes, the sites take a little service, but not much compared to the traffic generated by the built products.
Cheers,
Bill
BUA (benefited unit assessment). As a townhome owner, I'd like to see the BUA still be in effect in our neighborhood, but with the minimum services required to keep the neighborhood presentable and to maintain some level of reserves for things like roofs.
Services. I agree with your comments: Basic snow removal on streets, some level of security. I'd like to see at least some street lighting maintained. I'd like us to minimize the number of TMA employees and contract out for services with 3rd parties as much as possible. These providers can offer options for upgraded services to property and home owners who want to pay for them. I would definitely like to see what, specifically, we are paying for in services. Depending upon cost, I think I would like controlled access to the resort area with some level of patrolling. Again, homeowners could contract with more security as they deem necessary.
Not sure I understand your comment "...negotiate with various owners for access to certain facilities, trails, etc."
Budget. I don't know the date of the proposed budget that is on the website tonight,. And because there is no full-year budget vs actual for 2008, it's hard to tell what is reasonable. The 2009 budget shows expenses of $1.064m and revenues of $761 with a carryover of $250K (cash, I'm guessing) for a net loss of 53K.
I agree that we should force a balanced budget based only on paid assessments. And we should be able to see the details of the budget to make sure we are using our money wisely.
Assessments. I agree that we should do away with the current program where TMA assessments are based upon county valuations which are totally inequitable. I know lot owners are concerned about lpaying as much as built properties. We should look at services provided vs value to the property owners. But I do not care for the postings where people are saying that built property owners should pay more than land owners because there are so many rentals happening that are adding more wear and tear. At this point, no one can say that we are going to have lots of rental activity at Tamarack. I am not in any rental program and don't intend to be in one until the area can support rentals. I live out of state and am rarely there. Can't say that I would be adding much more wear and tear or requiring lots more services than owners of lots. If we are only paying for the minimal services needed to protect our investments, we all benefit equally.
Agree: Grandfather in all current owners at new rates, but tier future phases to pay for putting in roads, pools, etc. for whole new neighborhoods.
Annual Payments. I like your thoughts on this with once a year payments, balanced budget based upon collected payments. Work with homeowners who prove hardship, turnover to collections if no payment made or plan established.
Employees and Contractors. Absolutely agree with a plan to minimize TMA employees in favor of contracted services through open bidding process. We should do a make or buy evaluation on every service.
Not sure if / how we can assist any former employees in starting their own businesses or helping them join new ones.
Volunteers. Not sure what I can do living out-of-state and working full-time. But willing to explore how I could help in some way. I appreciate all who are doing their parts.
Incremental Revenue. If we do the other items - cut budget to the bone, contract out services, let homeowners who want more contract individually with service providers, etc, I don't see how we could sell services back to the resort for additinal income. In fact, I fear that supporting this could cause TMA to take on more expense with the hope of selling back services.
I don't understand your comment "... the role of the sales tax and whether that really has a place (how have the homeowners earned that?)."
Collections. Agree. None of us are happy paying a lot in this economy and with the current status of the resort. But we have to all contribute to protect our investments. If there are TMA services that apply to individual properties they could be withheld from owners who do not pay their assessements. However, if we go with a bare-bones budget I'm not sure there are those kinds of services that could be denied. It seems like only BUA not TMA services might be in that category.
Transfer Fee. Agree - Suspend it for two years, then reassess.
Bev Hellman
13 Goldenbench Ct.
Rod,
Thanks for your insight as a Board Member.
After reading your comments, I feel even more strongly that there should definitely be a flat fee for vacant lot owners regardless of size or assessed value, but also feel that (based on your comments) that improved properties do require more services and should pay an incremental amount. When we start trying to differentiate in terms of use/occupancy between a 3 bedroom estate home and a 3 bedroom chalet I think we are chasing the old “how many Angels can dance on the head of a pin” argument. Do we have any reliable data that shows that the average chalet really has a significant degree of higher occupancy? If we do, then we can use that data; otherwise we are just speculating. But can we both agree that use/occupancy is a better metric for improved property than value or size? Let’s start with that, and if we have any empirical data differentiating estate vs. chalet/cottage/TH use, then we can refine the system. Otherwise, although not perfect, the bedroom surcharge makes the most sense to me. Of course we would have to establish exactly what the base and surcharge amounts would be.
Warm Regards,
Rory Veal
Associate Broker
Prudential Resort Property Realty
SUPPORT THE RETAIL TAX CREDIT INITIATIVE WWW.RETAILTAXCREDIT.COM
One of our many problems with the TMA assessments/collections, is that, because it is so complex it does require excessive management thus driving up administrative costs. One of the many advantages of a “flat rate” is that it is simple to administer. The same holds true for a per bedroom surcharge. I agree that a conversion from vacant to improved status should happen at one time, but would prefer to see it assessed from breaking ground. The logic for this is simple; once ground is broken there is a greatly increased chance of TMA involvement in terms of construction crews, mud on streets, security issues etc
Rory,
All objections regarding costs and assessments are really simple economic grievances. You sold and we bought these housing products with the full understanding how they were going to be assessed, to complain now is disingenuous. I do agree we must find a way to run this TMA for less money, lets simply concentrate on that imperative. To segue into “use” arguments is crazy, it’s not like we can put a toll bridge and truly monitor “use”. We have a mechanism, not perfect but agreed to in advance. More importantly, let’s find ways to drastically cut expenses, I have heard a lot of good ideas in this group and believe the board is trying to adopt changes accordingly. We must concentrate on what we can control right now, costs.
Peter Lewis
Peter,
I agree that the most important issue is to drastically reduce the total costs of TMA operations.
For a very great number of reasons, I would respectfully disagree that methodology of assessments is irrelevant.
But to reiterate; reducing the overall cost of ownership through gross reductions in TMA costs is critical. I think these issues can run on parallel tracks.
Rory Veal
Associate Broker
Prudential Resort Property Realty
SUPPORT THE RETAIL TAX CREDIT INITIATIVE WWW.RETAILTAXCREDIT.COM
Rory,
We all agreed to the methodology a long time ago. It is a reasonable methodology, though not perfect. It is also an impartial third party that comes up with the valuation. For instance the county assessments are very high now relative to a distressed market, but all owners are in the same overvalued status. To rewrite fundamental methodology to assess properties 5 years into an association life is highly problematic and displays self interest on the part of any proponent to change. What we all want is low, much lower fees and I think we can get there especially if we act in concert on this and not try to divide and redistribute. Let’s get the costs down NOW. All of us can agree on that I believe, so that must be our focus.
Matt,
You are right, I am trying to focus everyone on the most pressing issue, get the costs down. There is a lot of bad karma in suggesting some groups are paying an unfair share and others are receiving a benefit. The reality is we bought the methodology a long time ago and will cause considerable angst amongst owners to change. I personally would not like to see that debate.
There are several reasons our assessments are high:
1) We have too high of costs for the current operation of the resort
2) We have 250 owners supporting an infrastructure of a mature resort, we will gain economies of scale when it eventually grows. Just another 200 units will make a big difference on the general assessment.
3) We have an inordinately high percent of delinquency.
Let’s please focus on the one thing we know we can control item #1, with that accomplished we can hope the other two eventually find resolution.
Peter
Here! Here!
Greg O Paquette
Magnum One Real Estate Development
645 Front Street, Suite 305
San Diego, CA 92101
![]()
You are both correct; the biggest problem is the operational costs of TMA. The Board must reduce these costs dramatically.
Another problem is delinquency. Part of that problem is the widespread feeling the current system, regardless of whether we “bought into it”, is inequitable. The system did not change. But what changed is the level of tolerance for an unreasonable method.
BUT LET ME SAY IT AGAIN, JUST TO MAKE SURE EVERYONE UNDERSTANDS MY POSITION; I AGREE – THE BIGGEST PROBLEM IS THE TOTAL COST.
Tim,
Thanks for moving fast to get the financials out. Final separation of TMA from LLC is welcome and appreciated.
BUA survey is good—doesn't pull any punches. Let's dissolve the BUA, roll the most important bits into a single assessment for the community as a whole, and slash costs.
- Bill Borg
From: Tamarack-...@googlegroups.com [mailto:Tamarack-...@googlegroups.com] On Behalf Of Tim Flaherty
Sent: Monday, March 30, 2009 7:11 PM
To:
Tamarack-...@googlegroups.com
Subject: RE: Petition to stop the madness
Bill, In response to this message we are in the process of developing a TMA survey similar to the survey sent out last week regarding the BUA. I would like to say that if any homeowners have a specific question they would like included then please send it to in...@tmaidaho.com and I will add it to the menu of questions. This will be a great tool for the Board to review to make decisions. I have also been directed by the receiver to totally separate all TMA shared services from the LLC and this includes the website. Here is my problem. With this separation it requires more time than our web administrator estimated but he is working to get this completed asap. The new link of financials is coming with all the information that has been requested for full transparency as soon as he can get this completed.
Thanks,
Tim Flaherty
From:
Tamarack-...@googlegroups.com
[mailto:Tamarack-...@googlegroups.com] On Behalf Of Bill
Borg
Sent: Monday, March 30, 2009 5:46 PM
To:
Tamarack-...@googlegroups.com
Subject: Petition to stop the
madness
Fellow homeowners:
There's no doubt: The current cost/fee structure of our homeowner's association is untenable. That's not meant to disparage or discredit those working hard on our behalves, but it's a simple fact. So, please read on, share your specific suggestions for change, and support a petition to our board.
<snip>