Salesforce Support Analyst-Salesforce Administration-Richmond VA-CWR

1 view

Skip to first unread message

Mansi Hasija

unread,

May 16, 2018, 10:04:28 AM5/16/18

Hi,

Please find job description below for the position mentioned herein the subject line and if you have anyone available, please share me updated resume as soon as possible at ma...@resource-logistics.com.

Responsibilities:

· Provide Salesforce applications technical L2/L3 Incident management support.

· Resolve user issues submitted via ticketing system, phone or email.

· Work on Salesforce user issues related to Apex Code and Administration activities (E.g.: Lightning Code related component code related issues, business data issues, Reports, Dashboard, Integration code related issues, etc.).

· Work on root cause analysis and resolve user issues submitted via ticketing system, phone, or email and provide solutions to Salesforce development teams (after P1-P3 Incident analysis).

· Able to develop and deliver Minor, Medium level Salesforce enhancements using Salesforce Lightning code.

· Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies.

· Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements.

· Setup calls with MCS (Salesforce Support) teams to provide root cause on any Salesforce major issues.

· Manage users, data, and security and sharing.

· Must have Salesforce Administration and Good to have Dev Platform 1 Certification.

· Willing to learn new development applications (related to Salesforce application) to provide support.