Workflow Systems: Improving efficiency and compliance

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Commercial organizations have long appreciated the benefits of
business process automation. From banks managing mortgage
applications, to utility companies tracking bill payments, they have
learnt that much of their day-to-day business can be described by a
set of well-defined business processes. They have also understood that
if they use technology to automate
these processes, they can eliminate time-consuming and error-prone
manual intervention. This allows them to achieve more, in less time,
with fewer mistakes. However, the real benefit is greater competitive
advantage, as costs are reduced and productivity is improved.

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