Customer Care Specialist Required @ Austin, TX.

[Ram Esolvit]

Greetings! 

 

Trust this mail finds you with good wishes and great working relation.  

We are reaching you about an opportunity that you can help us. As we do not have enough resources to execute our customer's huge project needs and since you have a presence locally we would highly appreciate if you can help us from your resource pool for the following requirement.

 

Job Title: Customer Care Specialist
Location: Austin TX

Job Requirements:

Provide  functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

Education & Additional Job Details:

         ·            Proficient  with computer and electronic communications

         ·            Excellent use of oral and written language

         ·            Professional telephone manner

         ·            Excellent organizational and time management skills

         ·            Previous data entry experience is required

         ·            Preferred: previous call center experience

         ·            Preferred: Knowledge of State Medicaid policies

         ·            Preferred: Knowledge of client procedures

 

Esolvit Inc. is the social media next generation employment/ healthcare solution in US market place, which also focuses custom software development and IT consulting practices in Texas. 

Mobile: 512-761-2926

Email: r...@esolvit.com

Thanks & Regards

Ram.