Hi all,
Below is a response to my post by Carla Schroer, Founder and Director of CHI. Carla is not a member of the RTI_help group so I cc.ed her in my original post and will also copy to her all discussion.
Dennis
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Dear Dennis and members of RTI_Help,
We appreciate Dennis including us in this discussion. We want to make a few things clear form the CHI point of view.
While we were initially thinking of a paid membership model for the forums, after study and discussions with members of the RTI community, we made the decision that a free forum was the right thing for CHI. We will not charge for membership on our forum. This is a commitment we have made. While we may choose in the future to offer some other kind of paid service, the basic forum we have now, and the content that is generated there will remain free. We do offer consulting and phone support for anyone who wishes to receive personalized, more detailed support. This service can also provide confidentiality for any project where that is a requirement.
We were able to carve out some funds from an existing grant to pay for the forum software and for some hours for CHI staff to set up the forum and get it going. This included populating it with common questions and answers, and responding to new questions. During our annual fund raising campaign we will ask people using the forum to become CHI donors when and if they can afford to do so (think Public Television).
It is really helpful to us at CHI to have good data about how many people are using the software tools we and our collaborators develop. While the tools we produce are deliberately open source, and legally can be redistributed by anyone (within the terms of the GPL3 license), we believe it is a benefit to CHI and to users to get the software from the CHI website.
The benefit to CHI is that we have download counts to quantify our work's dissemination impact. Granting agencies and private donors love quantification and this is one factor in our "why your dollars will be well spent" story. To clarify, we do not collect any personal information from users to download material from our site - just standard analytics data, such as number of downloads, types of browsers, data over time, etc.
We think there is an advantage to users as well, if people put up links to our downloads rather than allowing the copies to be downloaded from their own sites. The reason is that the users will be sure to get the latest software as well as updates to any of the associated user guides. Our downloads area releases new material, such as recently released Spanish translation of the capture guide, and we provide downloadable sample data for working with the software.
Also, in the next 2 months we will be releasing updates to RTIBuilder (version 2.1) and RTIViewer (version 1.1) as well as updated user guides and new written materials. This work is nearing completion. The developers working with us on these updates, along with CHI staff, will be answering any questions about these new releases in the CHI forums.
We understand that Dennis started this group because he didn't want to wait for the CHI forum to get set up. This intuition proved helpful to the community because it took us much longer than we thought to get the chiForums working the way we wanted and hosted in a relatively secure location.(In modern times, it isn't clear that any solution is truly "secure") It was a learning experience for us also, since we hadn't hosted a forum before. Dennis also prefers mailing lists to a forum. Of course, folks have their own preferences and tastes. We decided to use a forum approach because we felt it was easily expandable to support new topics and folks can follow their areas of interest without following everything. It also makes it really easy to find things that have been posted in the past, and to look for content you haven't yet read. The information there is publicly available and indexed by search engines. You need a free membership to post there (to prevent spam). This means that someone using RTIBuilder can type into Google "RTIBuilder unknown error" and find information about that error message, enabling people to find useful information without having to know about the existence of a mailing list.
I'll stop there, and I hope this is helpful to the discussion.
Carla