Still waiting for Activation Email and Google Order is not YET COMPLETED

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SB

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Nov 4, 2008, 9:17:03 AM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
I have signed up on Nov-1-2008 , for Postini Inbound email filtering.
I am so upset right now its been 3 days now and there is no activation
email no order completion I have send several emails to Postini
Billing and Google Support and no one even cares to respond me back .
This is very unprofessional.

Google such a big company but worst support and worst respond time so
far. If you are from Google Team please kindly send me my activation
email I am waiting for my activation email so I can start my email
filtering.

My Google Order # 745941916443434


Please help - PLEASE SET UP MY ACCOUNT . PLEASE

Gary

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Nov 4, 2008, 12:26:14 PM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
We're having a similar problem but I just don't have time to hunt
people down. We purchased Message Security and everything works, but I
need access to the Postini Portal (not to be confused with the Admin
portal), but that is simply not working at all. I've signed up dozens
of times, but still nothing. Oh well :(

Chris Caldwell

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Nov 4, 2008, 1:52:39 PM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
Hello SB,

Have you tried all the steps here:

http://groups.google.com/group/PostiniSupportForGoogleApps/web/activation-help#1

The most common issue is that the activation key was caught in an
existing spam filter (Outlook Junk Folders, or other if your email was
not in the intended domain).

Hope this helps,

Chris

Sohaib Khan

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Nov 4, 2008, 2:01:50 PM11/4/08
to PostiniSuppor...@googlegroups.com
Now I got the activation Email -but my activation key is NOT VALID. Now I dont know how much longer they will take to respond to me about my new KEY.

SB

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Nov 4, 2008, 5:47:27 PM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
Activation key is not VALID.....

On Nov 4, 2:01 pm, "Sohaib Khan" <sohaibw...@gmail.com> wrote:
> Now I got the activation Email -but my activation key is NOT VALID. Now I
> dont know how much longer they will take to respond to me about my new KEY.
>
> On Tue, Nov 4, 2008 at 1:52 PM, Chris Caldwell <
>
> ccaldw...@horizoninfoservices.com> wrote:
>
> > Hello SB,
>
> > Have you tried all the steps here:
>
> >http://groups.google.com/group/PostiniSupportForGoogleApps/web/activa...

Chris Caldwell

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Nov 4, 2008, 9:52:34 PM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
How long ago did you sign up?

Sohaib Khan

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Nov 4, 2008, 10:25:55 PM11/4/08
to PostiniSuppor...@googlegroups.com
I have signed up on Nov-1-2008 , for Postini Inbound email filtering.
My Google Order # 745941916443434

I got the activation email but its not working.

Google Message Security Advisor Phil

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Nov 4, 2008, 11:49:19 PM11/4/08
to Postini Support for Policy Management and Message Recovery for Google Apps
Hi Sohaib Khan & SB,

Thanks to Chris Caldwell for setting up the right direction.

I checked with our support team, and we still have some tidying up to
do for your domain. That's why the replacement key did not work. We'll
pass on new information as it arrives.

We'll get you squared away and back on track shortly!

Have an outstanding day!

Phil

On Nov 4, 7:25 pm, "Sohaib Khan" <sohaibw...@gmail.com> wrote:
>  I have signed up on Nov-1-2008 , for Postini Inbound email filtering.
> My Google Order # 745941916443434
>
> I got the activation email but its not working.
>
> On Tue, Nov 4, 2008 at 9:52 PM, Chris Caldwell <
>

Sohaib Khan

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Nov 4, 2008, 11:56:31 PM11/4/08
to PostiniSuppor...@googlegroups.com
Do you know how much longer it will take to have things all setup.

Sohaib Khan

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Nov 5, 2008, 2:11:20 PM11/5/08
to PostiniSuppor...@googlegroups.com, Billing, The Google Apps Team
When is going to be all setup -

Sohaib Khan

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Nov 6, 2008, 9:43:41 AM11/6/08
to PostiniSuppor...@googlegroups.com, Billing, The Google Apps Team
ANY NEWS ON MY NEW ACTIVATION KEY
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