How can customers submit falsely quarantined messages?
Resolution
Make 100% sure that all messages submitted in this way are simply
falsely quarantined and not quarantined based on user/organization
configuration before submitting.
There are two methods for submitting these examples to Postini:
1) Send falsely quarantined messages as attachments to an e-mail to
notspam-at-postini.com.
2) Use the Submit for Analysis button. (Only available within Message
Center and NOT Classic Message Center)
This button can be reached by clicking on the "Why Was This Message
Quarantined?" link that is visible when viewing a message in Message
Center ( NOT Classic). First, our system will provide a quick analysis
as to why we quarantined the message, and then you have the option to
submit the message directly to Postini's engineering team.
Additional Information
Messages sent to
notspam-at-postini.com are collected for evaluation.
Postini collects them to get a large representative sample of the spam
messages which are quarantined when they shouldn't be. Postini
development staff evaluates them and uses them to make adjustments to
the filtering engine. You should not expect feedback from Postini
regarding the submission.
If the non-spam messages are not sent as attachments, they will be
discarded since they will not contain all necessary information, such
as Internet mail header information.