Maintain clear communication about where to go. If customer wants to go to an office, ask him if the office will be open by the time you reach?
Provide clarity on how much time will it take to reach the destination. Use navigation or be mindful about traffic in early morning or afternoons.
Route finalization before you start. Some passengers prefer specific routes. Respect that.
If time to reach at customer location was already agreed, reach 5-10 minutes prior to the committed time.
Turn on Radio according to customer preference, not your own choice.
If kids or old people traveling, offer water and be considerate about driving speed.
Don’t over speed, if even passenger asks you so. Maintain rule of law because safety is important than speed.
Don’t be over frank and don't ask personal question.
Ask for feedback at the end of trip
Preferably do not start any conversation unless passenger initiates.
Avoid sensitive and conflicting subjects about politics and religion.
If you plan to stop the car for prayer or any other reason, seek approval from passenger in advance
Offer Wifi tethering to your customers. The more they enjoy their time, the better is your chance of getting higher tip. However don’t do any good acts with the intention of tips. The purity of your work can easily be judged by the customer. Be genuine in your offerings.
- Keep some change with you. Many customers offer large currency note when paying the bill.