[MT-L] Point of Contact Scanning via Citrix

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Linda Barrett

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Oct 13, 2015, 8:59:09 AM10/13/15
to Meditech L (meditech-l@mtusers.com)

Good morning L-ers,

 

Is anyone doing Point of Contact scanning at a remote location using Citrix?   We are having intermittent issues with the scanning session freezing (no error messages, just freezes up) in Admissions when scanning insurance cards, etc.   We have twain redirection set up correctly, but still no resolution.  Internally we can hit Citrix and scanning works fine.   We are thinking this is possibly a bandwidth issue at the remote site.   Any thoughts?

 

Thanks

 

Linda Barrett, MT(ASCP),MPA

Vice President, Clinical Services/Information Technology

Community Hospital of Bremen

1020 High Rd.

Bremen, IN.  46506

Phone: 574-546-8005

email: lbar...@bremenhospital.com

 

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Taylor, John

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Oct 14, 2015, 11:15:34 AM10/14/15
to Linda Barrett, Meditech L (meditech-l@mtusers.com)

I would be interested to hear potential solutions too.  We have held off implementing scanning via Citrix due to anticipated problems.

 

Thanks,

 

John Taylor

Systems Analyst, Information Technology

Augusta Health | Office:  (540)332-4882

Jim Joyner

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Oct 14, 2015, 12:39:50 PM10/14/15
to Taylor, John, Linda Barrett, medit...@mtusers.com

We’ve done it, and it appears to work pretty well.

I can check with our Network Admins to see if we had to do anything funky to make it work.

 

We do find from time to time a citrix session needs to be restarted, or the scanner rebooted, etc. but I’m not sure if that’s due to Citrix, or just the scanner itself.

 

Jim Joyner

Manager - Nursing Clinical Informatics

                    Financial Systems Analyst

 

Silverton Health
971983.5368 Direct

503873.1621 Fax

jjo...@silvertonhealth.org

342 Fairview, Silverton, OR 97381 

 

silvertonhealth.org


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Michael McEldowney

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Oct 14, 2015, 2:36:59 PM10/14/15
to Linda Barrett, Meditech L (meditech-l@mtusers.com)
We have not been able to support scanning via Citrix at any of our remote locations.  We do a full client install at the remote scanning station.  Using Citrix was just to unreliable for our needs.

Mac


MIKE MCELDOWNEY
DIRECTOR OF INFORMATION TECHNOLOGY
Salina Regional Health Center
400 S. Santa Fe Salina, KS 67401
T (785) 452-6005
F (785) 452-7293

From: Meditech-l [meditech-...@mtusers.com] on behalf of Linda Barrett [LBar...@bremenhospital.com]
Sent: Tuesday, October 13, 2015 7:58 AM

To: Meditech L (medit...@mtusers.com)
Subject: [MT-L] Point of Contact Scanning via Citrix

Christine Olivares

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Oct 15, 2015, 10:48:53 AM10/15/15
to Michael McEldowney, Linda Barrett, Meditech L (meditech-l@mtusers.com)

When you say point of contact are you referring to medications or glucometers?  I am curious because our site is looking at utilizing citrix by next year. 

 

Christine

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Jim Joyner

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Oct 15, 2015, 11:17:41 AM10/15/15
to Christine Olivares, Michael McEldowney, Linda Barrett, medit...@mtusers.com

I believe the conversation is about scanning documents at registration (Insurance Cards, ID’s, etc.) and not Medications or wrist bands.

 

Jim Joyner

Manager - Nursing Clinical Informatics

                    Financial Systems Analyst

 

Silverton Health
971983.5368 Direct

503873.1621 Fax

jjo...@silvertonhealth.org

342 Fairview, Silverton, OR 97381 

 

silvertonhealth.org

 

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