[MEDITECH-L] Accessing MEDITECH using Wireless - Hypersensitive

[Wong, Timothy]

We have been experiencing some dropped MEDITECH connections on our
devices that access MEDITECH via wireless. This doesn't happen all the
time but once every three days is too much for any department end user.
I.S. hasn't been able to experience the dropped connections when we do
the walk through but we know it happens from the patient locks that are
reported to the Helpdesk.

We completed a wireless survey 2 years ago to anticipate this potential
occurrence and deployed AP devices accordingly. We are planning to do
another wireless survey to mapped out wireless coverage and signal
strength to see if anything has changed.

Is it fare to say that a MEDITECH connection using wireless is extremely
"hypersensitive" and that anything less than a constant 54bpms will lead
to a possible frozen session or dropped connection with MEDITECH?

Regards,

Tim Wong

Emerson Hospital

Manager, Application Services

Ph: 978-287-8069

tiw...@emersonhosp.org

P Please consider the impact to the environment before printing this
email.

====================================

Please do NOT send messages that ask "Please post to the list" These are useless messages that just waste the email server's resources. Instead, email the original requester and ask that they send you or post the results of their question.

To UNSUBSCRIBE, go to http://MTUSers.net
for information.

The meditech-l archives (and other tips) can be found at
http://mtusers.net/zarchives

Job opportunities in the Meditech community can be found at
http://mtusers.net/zjobs

[MUs...@nyee.edu]

I think it's safe to say. We have had the same problems. Consequently,
users are reluctant to use the COWs we have purchased.
Marge Usher, R.N.
Clinical Systems Manager
The New York Eye & Ear Infirmary
310 East 14th Street
New York, NY 10003
(212) 979-4134
mailto:mus...@nyee.edu

[Carole Weinstein]

We've been very successful with wireless COWs using Meditech via Citrix. Once we got over the initial mapping problems, we've had almost no issues.

>>> <MUs...@NYEE.EDU> 11/12/2009 1:30 PM >>>

[Debbie Hanni]

We have been successful as well using wireless WOW's using Meditech via Citrix. Prior to going live with our eMAR/BMV we did a load test on on wireless network and we identified some areas that needed to have additional access points installed. Once we did that, we have not had many calls to our helpdesk about dropped connections.

Deb Hanni
Application Analyst
Union Hospital

Regards,

Tim Wong

Emerson Hospital

Manager, Application Services

Ph: 978-287-8069

tiw...@emersonhosp.org

====================================

====================================

====================================

This e-mail is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. Dissemination, distribution or copying of this e-mail or the information herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited. If you received this message in error, please delete without copying and kindly e-mail a reply to inform us of the mistake in delivery.

[Paul Goedicke]

If you are also using wireless scanners, there may be a conflict with the scanner and computer network card frequencies. That was a major issue for us until we changed the wireless cards on the computers (actually thin clients running a virtual pc session) to a different frequency.

Paul Goedicke
Clinical Analyst III
Jackson County Memorial Hospital
1200 E. Pecan Street
Altus, OK 73521
Phone (580) 379-5565
Fax (580) 379-5559
paulgo...@jcmh.com

I try to take one day at a time, but sometimes several days attack me at once. -anonymous

Regards,

Tim Wong

Emerson Hospital

Manager, Application Services

Ph: 978-287-8069

tiw...@emersonhosp.org

====================================

====================================

---------------------------------------------------------------------------------------------
This email has been scanned by the JCMH IronPort appliance and has been cleared for delivery.
If you have any concerns or questions, call the IT Helpdesk at x5550.
---------------------------------------------------------------------------------------------

------------------------------------------------------------------------------------------------------------------------------------
The documents accompanying this transmission contain confidential information, belonging to the sender, that is legally privileged.
This information is intended only for the use of the individual or entity named above. The authorized recipient of this information
is prohibited from disclosing this information after its stated need has been fulfilled.

If you are not the intended recipient, you are hereby notified that any reading, disclosure, copying, distribution, or action taken
in reliance on the contents of these documents is strictly prohibited. Violators may be prosecuted. If you have received this email
in error, please notify the sender immediately and destroy the transmitted information.
------------------------------------------------------------------------------------------------------------------------------------

[Still, Charles]

We just went through a new wireless system review as we are experiencing
the same problem. Part of the issue is that Meditech magic was not
written to handle the variances in connectivity caused by a wireless
signal... Part of our hospital was built in 1913 and quite literally has
chicken wire in the walls to hold up the plaster.

Apparently the new wireless spectrum analyzers are more refined than the
ones we have had available in the past (3 years ago). Our network group
is switching all of the COW devices over to the 5ghz range. Microwaves
and other interference does not go up to that frequency.

We are also using Citrix as it handles the sometimes wireless issues
much better than Meditech's client.

Charles J. Still, MBA
Southwestern Vermont Health Care
Information Services
100 Hospital Drive
Bennington, VT 05201
email st...@phin.org
website www.svhealthcare.org

Regards,

Tim Wong

Emerson Hospital

Manager, Application Services

Ph: 978-287-8069

tiw...@emersonhosp.org

====================================

====================================

====================================

DISCLAIMER: The information contained in this electronic message is
legally privileged and confidential under applicable law and is intended
for a particular addressee(s). If it is not clear that you are the intended
recipient, you are hereby notified that you have received this transmittal
in error; any review, copying or distribution or dissemination is strictly
prohibited. If you suspect that you have received this transmittal in
error, please notify Southwestern VT Health Care Corporation
immediately by return email reply to (help...@phin.org), and
immediately delete the transmittal and any attachments without making
any copy or distribution. Thank you.

[Stephen Tavares]

Tim, once the wireless signal drops (and they ALL do, no matter what the survey says) the telnet session is lost.
The only way to really get around this is to use Citrix or terminal services. We use Citrix here and publish Remote Workstation to the desktop. So, if the connection is lost, only the connection to the Citrix farm is lost and it has the ability to reconnect and the Meditech session is still running (since it's on the server instead of local).

Stephen Tavares
Data Center Manager
Greenwich Hospital
5 Perryridge Rd.
Greenwich, CT 06830
ph. 203-863-3283
fax 203-863-3231
Step...@greenhosp.org

-----Original Message-----
From: Wong, Timothy [mailto:TiW...@emersonhosp.org]
Sent: Thursday, November 12, 2009 12:56
To: MEDIT...@MTUsers.com
Subject: [MEDITECH-L] Accessing MEDITECH using Wireless - Hypersensitive

Regards,

Tim Wong

Emerson Hospital

Manager, Application Services

Ph: 978-287-8069

tiw...@emersonhosp.org

**********************************************************************
This message originates from Yale New Haven Health System. The information contained in this message may be privileged and confidential. If you are the intended recipient, you must maintain this message in a secure and confidential manner. If you are not the intended recipient, please notify the sender immediately and destroy this message. Thank you.
**********************************************************************