Newly Created Position - Systems Operations Manager Opportunity - New Providence, NJ!

[LBurroughs]

ABOUT CMED TECHNOLOGY LTD:

Founded in 2000, Cmed Technology Ltd develops TIMAEUS, an advanced
electronic data capture and management (EDC/CDM) solution to advance
drug development and discovery. Timaeus is a cloud-based, Software-as-
a-Service (SaaS) solution that employs a combination of distributed
database, web, mobile and appliance technologies to meet challenges
that legacy technologies cannot. Customers select Timaeus when they
need to manage data with high efficiency, support complex clinical
trials, or operate from new and emerging markets.

Cmed Technology is a subsidiary of the Cmed Group Ltd which is head
quartered in Horsham, West Sussex UK, and has offices in New
Providence, NJ and Durham, NC USA and Timisoara, Romania. For more
information see http://www.cmedtechnology.com

GENERAL DESCRIPTION:

This position will be responsible for managing the Timaeus cloud to
ensure zero downtime and high performance. It will be responsible for
the local system operations team, in-house hosting and hosting at the
third-party facilities located in the UK and US.

The System Operations Management will work closely with Cmed
Technology’s research and development and quality assurance teams
based in the UK and Romania to ensure new software releases are handed
over to System Operations successfully. He or she will also work
closing with Cmed Technology’s Customer Service organisation to ensure
satisfactory Timaeus reliability and performance.

CORE RESPONSIBILITIES:

The System Operations Manager will manage day-to-day systems
operations of Timaeus, including:
 Manage geographically-distributed team in the 24x7 operation of
Timaeus
 Manage Timaeus system operation (e.g., infrastructure installation
and maintenance systems upgrades and decommissioning) within service
level agreements (SLAs)
 Manage response to and closure of tickets within internal and
customer service level agreements (SLAs)
 Routinely analyze performance and reliability, taking proactive
measure to ensure ongoing scalability and performance
 Manage interactions with external vendors for procurement, receipt,
integration and/or operation (e.g., hosting) of technology
infrastructure

BASIC QUALIFICATIONS:

 Bachelor’s degree Computer Science, Engineering or Information
Systems (or equivalent industry experience)
 Demonstrated experience managing enterprise-level systems using
Ubuntu or RedHat Linux,
 Demonstrated experience managing enterprise-level systems using
virtualization technologies (e.g., Xen, VMware)
 Demonstrated experience automating enterprise system administration
tasks using scripting languages such as Python and Bash.
 Experience designing, implementing, and maintaining large-scale web-
based systems, i.e., systems with over 1,000 users and up-time
exceeding 99.9%.
 At least one year of experience managing a geographically-
distributed team of technology staff, including demonstrated
experience budgeting and allocating staff time across at least three
simultaneous projects.

PREFERRED QUALIFICATIONS:

 Strong communication skills, written and oral
 Experience designing, implementing, and maintaining zero downtime
systems.
 Experience working within a regulated environment
 Experience managing software-as-a-service- (SaaS-) based systems

LOCATION & REPORTING RELATIONSHIP:

This position will reside in our New Providence, New Jersey (USA)
office. It will report to Cmed Technology’s Global Head of System
Operations

We offer a competitive benefits package, a pleasant working
environment that stresses individual and team achievements, a
commitment to work life balance, and outstanding career opportunities.

If you are interested in joining our excellent team and advancing your
career, please send your resume and cover letter to:
lburr...@cmedresearch.com.