Employment Opportunity -- Global Technology Training Supervisor Position

[Laura Ros]

Job Description
(Copy this link: http://lathamwatkins.hodesiq.com/job_detail.asp?JobID=3386634&user_id)


The Global Technology Training Supervisor will receive a generous
total compensation package. Bonuses are awarded in recognition of
individual and firm performance. Eligible employees can participate in
Latham’s comprehensive benefit program including healthcare, life and
disability insurance, flexible spending accounts, a 401k plan, and
more! In addition, employees receive 10 paid holidays per year, and a
PTO program that accrues 23 days during the first year of employment
and grows with tenure.


The Global Technology Training Supervisor is responsible for leading
his/her team to meet its goals of analyzing applications and
developing and implementing effective technology application training
programs for attorneys, paralegals and staff in the firm's global
offices. He or she creates and provides a variety of software training
services to the employees of Latham & Watkins including but not
limited to the development of end-user training. The Supervisor
identifies training needs of Latham employees via training requests,
new technology, analysis, and help desk reports.

As the Global Technology Training Supervisor, you will apply your
management and leadership expertise to accomplish these and other
critical functions:


Ensure goals and objectives of the team are met. Lead team toward
accurate and timely completion of assignments and responses to
inquiries. Ensure that all tasks and duties are completed within the
firm's set guidelines and policies.
Act as a Project Lead regarding technology training at the Firm and
lead training and development initiatives.
Create training programs for new or updated software rollouts to meet
end-users' needs. Develop training programs to enhance users' ability
to utilize technology resources and provide a competitive advantage
for the Firm.
Develop and/or coordinate teaching aids such as outlines, handouts,
instructions, Tip Sheets, online learning, Tips of the Week and other
reference materials with an emphasis on the needs of each practice
group.
Act independently to determine when training deficiencies require new
training programs. Identify technology skill gaps of end-users firm-
wide; make recommendations to Technology Trainers, Supervisors and
Managers; develop programs to meet the training needs and create
methods for proper instruction.
Keep abreast of new technologies; review appropriate periodicals and
journals; contribute to the identification and creation process of new
learning opportunities outside the classroom, such as using multi-
media devices, online courses, webinars, etc.
Provide training to the practice office training staff with regard to
the software rollouts. Design "train-the-trainer" sessions to promote
learning.
Provide assistance and training to end-users for firm-approved
applications using a variety of different methods. Software includes:
Microsoft Office, Outlook, iManage, with Matter Centricity, Litera
ChangePro, Carpe Diem, InterAction, Career Development Center (LMS),
SharePoint, DocXTools, remote computing (VPN, RDS), Cisco phone
software, and other programs.
Critically analyze and/or coordinate the analysis of the software
applications from a user’s perspective prior to the development of the
training materials.
You will be expected to apply your organizational skills,
communication skills and attention to detail to meet multiple
deadlines while displaying a positive, high-energy attitude. You must
have a bachelor's degree in Computer Science, Information Systems or a
related field. An ideal candidate should have four (4) years of
experience writing instructional design and documentation for
technology training, and a minimum three (3) years' experience
supporting technology through end-user training initiatives,
preferably in a professional services organization. Relevant Project
Management and Supervisor experience is also required.

This is a great opportunity for a candidate who has strong
presentation skills, expert technical writing skills, and the ability
to interact effectively with people at all organizational levels of
the Firm. If you are the right candidate and can meet these
requirements, please submit your resume by clicking the Apply Now link
on this page.


Latham & Watkins is an Equal Opportunity Employer. Our commitment to
diversity, equal opportunity and sustainability enables Latham &
Watkins to draw from a remarkable wealth of talent to create one of
the world's leading law firms.