start the app - not possible

Savian Radulescu

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Aug 21, 2025, 4:09:53 AMAug 21

to THERM

Hello everyone,

I'm a new user, installing the window and therm for the first time.

After the installation and all X86 file updates, when I try to open the programs, this message appears.

What could be the problem?

Thanks

message1.png

Zugur Rakhmanov

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Aug 21, 2025, 4:29:13 AMAug 21

to Savian Radulescu, THERM

Hi Savian,
Did you install both of the redistributable libraries (Visual Studio C++ and Intel Fortran)?
https://windows.lbl.gov/redistributable-packages

Kind regards,
Zugur

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Robin Mitchell

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Aug 21, 2025, 12:58:53 PMAug 21

to Zugur Rakhmanov, Savian Radulescu, THERM

Zugar is correct

That message occurs because those redistributable libraries have not been installed.

Thanks Zugar !!

Robin

To view this discussion visit https://groups.google.com/d/msgid/LBNL-THERM/CAHkBh385jFo6wk-TvpNZVVG8jbjsQ9FLNWOTtk6Ezn7YnHWAkw%40mail.gmail.com.

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Robin Mitchell

Building Technology and Urban Systems Division
Energy Technologies Area
Lawrence Berkeley National Laboratory

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