Unable to open files after reinstalling the program

[이하연]

I uninstalled and reinstalled the THERM 7.8 program.
However, the files I previously worked on (also created in version 7.8) are not opening.

When I double-click the working file, nothing happens.
When I open the program first and then try to open the file, the following error message appears.

What could be causing this issue?

[Robin Mitchell]

Can you send a file that you are not able to open? 

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Robin Mitchell

Windows & Envelope Materials Group
Lawrence Berkeley National Laboratory