Webinar Podcast: BMC BSM - Automate the Service Management System

[Vyom-ITIL]

TOPIC: BMC BSM - Automate the Service Management System
Held on Tuesday, 27 July, 2010.
3.00p.m. – 4.30p.m. IST

Access the Webinar Podcast -
http://www.vyomlabs.com/bmc-bsm-automating-service-management.php

This podcast is meant to give an outlook as to "How does the
integration of Monitoring, Notification and Ticketing systems can help
an organization to Automate the Service Management system"
Topics covered in this webinar are:-

* Introduction
* Why to Automate the Service Management System
* ITIL - A best practice framework proving to be a great
foundation upon which to build, deliver and sustain service excellence
* Monitoring - Avoid firefighting with proactive monitoring
* Automated Notification solution for System Events
* Ticketing system
* Conclusion: Monitoring + Notification + Ticketing System = "BMC
BSM - Automate the Service Management System"

Send us your valuable feedback or queries to:
itilc...@vyomlabs.com