Documentation Specialist/Technical Writer (Contract)
Recruiting Staffing
Job Title: Documentation Specialist/Technical Writer (Contract)
Location: On-site ( Tallahassee. FL )
Longer term contact role
Contract on W2 only
Key Responsibility:
· Responsible for the creation and maintenance of IT documentation.
· Translate technical or complicated information into clear, concise documents for various audiences.
· Collaborate with Development Quality Assurance and Technical Support teams to produce technical publications, including instructional materials, technical manuals, and product documentation for both IT and the business community.
· Review, critique, and edit documentation, including design documents, programmer notes, and system overviews.
· Interview subject matter experts and technical staff to collect information, prepare written text, and organize layout and material.
· Research information such as drawings, design reports, equipment, and test specifications to fill any gaps.
· Lead or assist in business requirement gathering sessions (Joint Application Development - JAD).
· Work closely with customers, stakeholders, and IT software developers to document business requirements.
· Develop As-Is, To-Be, and other required business analysis documentation.
· Develop and lead the implementation of business process improvement recommendations.
· Maintain all project artifacts by Program Management Office (PMO) standards and other documentation as needed to ensure compliance with Rule 60GG-1, Florida Administrative Code (F.A.C.).
· Responsible for the maintenance of the internal documentation library and overseeing special documentation services and projects.
· Serve as a liaison with users.
· Follow a standard set of practices to ensure the integrity and quality of project artifacts.
· Manage expectations of diverse stakeholders and provide regular briefings to executives.
· Work independently as part of a larger cross-functional team.
Required Experience:
· Three (3) or more years of business or technical writing experience and working knowledge of multiple software and graphics packages.
· Certification in Business Analysis from a recognized professional body, such as IIBA or PMI.
· Five (5) or more years of experience working as an IT Business Analyst using both Agile and Waterfall methodologies.
· Demonstrated experience with business and technical requirements analysis, business process modeling or mapping, and methodology development.
· Ability to document user stories and write business IT system requirements.
· Experience coordinating business users, technical staff, and architects to analyze and define future operational needs based on use cases and analysis of alternatives.
· In-depth knowledge of business process design and re-engineering.
· Ability to coordinate project teams and effectively meet overall objectives.
· Experience communicating and working within cross-departmental teams, demonstrating strong collaborative skills.
· Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel.
· Experience preparing status reports and providing management briefings.
· Ability to provide excellent leadership and negotiation skills.
· Strong organizational, project management, writing, and editing skills.
· Experience leading and facilitating meetings and documentation.
Preferred Experience:
· Proficiency in business intelligence tools (e.g., Microsoft Power BI, Tableau), data analysis software (e.g., SQL, Python, R, SAS), project management software (e.g., Microsoft Projects, JIRA, Trello), and databases/ERP systems.
· Certifications such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).
· Familiarity with software development lifecycle (SDLC) methodologies, including Agile, Scrum, or Waterfall.
· Experience working on state or federal government projects.
· Experience working with technical programming teams.
· Ability to take initiative in solving complex problems.
· Strong communication skills to effectively engage with diverse stakeholders.
· Knowledge of IT standards and security in a criminal justice environment.
· Positive team player with high energy and a diligent work ethic.
· Ability to meet or exceed deadlines and thrive in a fast-paced environment.
· Experience organizing and prioritizing activities.
Education:
A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or a related field is required. Alternatively, four (4) years of equivalent work experience can be substituted for the educational requirement or on a year-for-year basis where applicable