Small Rant on Verifone EMV Hardware

[Benjamin Brill]

Is this the right place to complain? I'm dropping Verifone Mx9xx's like fruit-flies.  I've only got 200 lanes, and I'm probably sending 5-10 units in for service every month.

How you all doing?  Are you finding the Insert slot to be very very fragile?  

Thanks!

[Adam]

Im finding the MX9XX series more sensitive than the 8XX. More Tamper detection, NFC just frying also, had 3 units NFC die. Apple pay is big in Manhattan, Not to mention the stylus are more expensive as well. Ive probably sent back 10 units to verifone for rma already this year and I have about 40 units rolled out. 10 on NCR Connected payments. Definitely want to have 10% extra in hot swap spares since Verifone takes 3 - 6 weeks for rma repair. At the end of the year I'll have close to 300 lanes running them, I'm hoping this is not a trend for us.

I'm looking at testing Ingenico units since we are moving to Index. 

[Rc]

I know this is an older post, but I find this interesting. We don't have NFC enabled, but we have 3000 units deployed using EMV and only replace 2 or 3 a month.  Are these on fixed stands or movable on counter tops?  Also are your OS and Forms Agent versions current?

[Glen Glasscock]

I'm not seeing failure rates like that anywhere. 

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[John]

After updating the Verifone OS level to 30250600. I have not seen as much issues.

On Friday, September 22, 2017 at 8:21:13 PM UTC-4, Glen Glasscock wrote:

I'm not seeing failure rates like that anywhere. 

On May 24, 2017 12:27 PM, "Benjamin Brill" <benjam...@gmail.com> wrote:

Is this the right place to complain? I'm dropping Verifone Mx9xx's like fruit-flies.  I've only got 200 lanes, and I'm probably sending 5-10 units in for service every month.

How you all doing?  Are you finding the Insert slot to be very very fragile?  

Thanks!

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