911 Hosted PBX

[Manuela]

Ensure that 911 works during an Emergency


E911 and basic 911 service facilitates rapid response by emergency
services personnel (such as police, ambulance and fire department) in
the event that you require assistance. E911 service includes delivery
of your address (along with your telephone number) to the emergency
services Operator. By dialing 911 in an emergency, this enables the
Operator to provide your address location to emergency services
personnel – even when you can’t.

You can verify or change your 911 address by calling our 911 support
Center. The 911 Support Center is open to take your calls anytime
between 6:00 a.m. and 6:00 p.m. Mountain Standard Time, Mondays
through Fridays (except holidays).

Have your Pin number at hand and call Toll-Free:
866-207-5515 or 303-242-8131


Our Support Center staff will ask you for your Hosted PBX telephone
number and your PIN code. This authenticates your identity, as a
safety precaution. You will then be asked for the new address you
would like to temporarily enter into the 911 database. If you do not
know your PIN, please contact your Company Phone Administrator.

The Support Center should be able to verify for you – while you are
still on the phone – that your new address has been successfully
entered into the Hosted PBX E911 database. If this cannot be verified
immediately, you will be informed later either by telephone or by e-
mail – whichever method you prefer.

Without verification of a successful address update, the address on
your original order will be the one stored in the Hosted PBX 911
database and will be the one provided to emergency services personnel
in the event that you place a 911 call.

Limitations on "Nomadic" 911 Service

You have the ability to update your 911 address within the U.S.A., in
order to maintain 911 service when you travel to a temporary location,
while on a business trip or on vacation, for example. However, you
should be aware of the following limitations associated with this
nomadic service capability:

Hosted PBX 911 service is not yet available throughout the entire U.S.
Therefore, it is possible that we will not be able to accommodate your
request for an update to a new address location.


If you wish to take your Hosted PBX VoIP telephone to a new address
location at which we cannot provide 911 service, we will be required
(by Federal Communications Commission mandate) to temporarily suspend
your Hosted PBX VoIP telephone service – although you will still have
the ability to place a 911 call.


Once you have returned to your primary address location – or moved to
another temporary address location – you MUST contact our GlobalTone
911 Support Center once again to provide that address location.
Otherwise, you will not receive appropriate emergency services help in
the event of a 911 call.



911 Management

Know Your PIN Code

We have provided your Telecom Administrator with a 5-digit numeric PIN
code for use in updating your address location. You must provide both
your telephone number and PIN code to our operator in order to make an
address update – so, you should keep your PIN code in a safe but
accessible place. If you lose your PIN code, or wish to change it,
please call our Customer Service personnel at 303-242-8131. We cannot
accept requests for custom PIN codes, as PIN codes are randomly
generated.

Managing PIN codes for users is an important task. You may wish to
evaluate and set policies regarding how you wish to manage the PIN
codes assigned to your Hosted PBX telephone numbers. Some businesses
may choose to have a single person in a department or organization
that maintains the PIN codes for the PBX telephones numbers used. This
assures no one changes a location without approval of the “PIN
manager.”

Other businesses may choose to provide each user the PIN code for
their telephone number. This can be a good choice for subscribers in a
small office or if there are subscribers that travel often or work
remotely.

Note: Whoever knows the PIN code information for a telephone number
may change the location for 911 service for the Phone number.
Likewise, an end-user cannot change the location of their VoIP phone
without the correct PIN code for their telephone number.

Levels of 911 Service

Based on your Registered Location there are three (3) different levels
of 911 service available. The level of service depends in part on the
911 capabilities of the 911 public services provided in your
jurisdiction. The list below describes the 911 calling experience at
the time of a 911 call, as well as the effects each level of service
has on Registered Location update requests:

E911- or Enhanced 911 – describes 911 service where the correct Public
Safety Answering Point (PSAP) / Local Emergency Operator receives your
callback number, registered location, and latitude-longitude
coordinates automatically through the 911 network.


Basic 911 – describes 911 service where the correct Public Safety
Answering Point (PSAP) / Local Emergency Operator does not have the
ability to receive the “Enhanced” data (noted above). Instead, they
only receive your callback number. You must communicate your location
to the Emergency Operator during the call.


GlobalTone Operator Assisted 911 – describes 911 service where the
Public Safety Answering Point (PSAP) / Local Emergency Operator
receives your callback number, registered location, and latitude-
longitude coordinates with the assistance of our Emergency Operator
(ECRC).





Customer Responsibility

The customer is responsible for ensuring that Hosted PBX 911 service
is properly maintained. 911-type dialing is NOT automatic and you must
separately take affirmative steps to register the correct address of
the phone, register any subsequent changes to the location, and ensure
the phones are functioning. 911 service will not work in the following
conditions:

If you fail to register the correct street address with our 911
service center.


If your electrical power fails. Just as your regular cordless phone
will not work without power, your VoIP phone or Telephone Adapter (TA)
does not operate without power, either. As a result, you will be
unable to make any type of call, including 911 from your phone during
an electrical power outage.


If your broadband service provider has a service outage or if any
other service degradation or disruption that keeps you from being able
to make an outbound call.


If your local area network (LAN) fails.


If the phone device is configured improperly.


If for any reason your GlobalTone Service is temporarily interrupted
or suspended, you may not be able to make any calls including those to
911.





FOR THESE REASONS, GLOBALTONE STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE
AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL WIRELINE OR WIRELESS 911
SERVICES FROM YOUR HOME OR OFFICE.

GlobalTone E911 is provided in accordance with the Federal
Communications Commission’s Order, "IP-Enabled Services and E911
Requirements For IP-Enabled Service Providers", First Report and Order
and Notice of Proposed Rulemaking, 20 FCC Rcd 10245, released June 3,
2005. GlobalTone E911 is only available for addresses in the U.S.A.
The complete terms and conditions for Globaltone 911 service may be
found in our Globaltone Hosted PBX contract at www.gphone.com/contract.