0370 ((435))1009 Virgin Australia Cancellation Policy and Refund

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Virgin Australia Cancellation Policy

Virgin Australia aims to provide flexibility for travelers needing to change or cancel their flights. However, cancellation policies vary depending on the type of ticket purchased. Here is an overview of Virgin Australia's cancellation policies:

Fully Flexible Fares

Virgin Australia's Fully Flexible fares offer the most flexibility to change or cancel flights. With these fares, you can cancel your flight up to 30 minutes before departure and receive a full refund in the form of a travel credit. The credit is valid for 12 months and can be used to book future Virgin Australia flights.

Changes are free of charge. You can change the date and routing as often as needed, as long as travel is commenced within 12 months of original booking.

 Semi Flexible Fares

Virgin Australia's Semi Flexible fares allow cancellations and changes for a fee. You can cancel your flight up to 30 minutes before departure, but will need to pay a cancellation fee. The cancellation fee starts at $75 per passenger for domestic flights and $150 per passenger for international flights.

You can make a date or routing change for a $75 fee per passenger on domestic flights or $150 per passenger on international flights. Changes must be made at least 24 hours before your original scheduled departure.

The value of the unused ticket can be held in a travel credit valid for 12 months from the date of original booking. You can use this credit to rebook Virgin Australia flights.

Saver Fares

Virgin Australia's Saver fares are the most restrictive when it comes to changes and cancellations. Saver fares are non-refundable, meaning you will not get a refund if you need to cancel your trip.

You can make a one-time date or routing change for a fee of $75 per passenger on domestic flights or $150 per passenger on international flights. Changes must be made at least 24 hours before your original scheduled departure.

If you need to cancel your Saver fare flight, the value can be held in a Virgin Australia travel credit valid for 12 months from original booking date. But no refund will be issued.

Group Bookings

For group bookings of 10 or more passengers, Virgin Australia has a no-fee cancellation policy up to 21 days before departure. The funds paid can be held in a credit for future travel valid for 12 months from date of booking.

Within 21 days of departure, a 25% cancellation fee applies. Changes to names or departure dates will incur a $75 fee per passenger.

Cancellation Penalties by Fare Type


Here is a summary of Virgin Australia's cancellation penalties by fare type:

Fully Flexible: No penalties, full refunds allowed up to 30mins before departure

Semi Flexible: $75 domestic/$150 international cancellation fee applies

Saver: No refunds allowed, travel credit only

Groups: No fee if canceled 21+ days before departure. 25% fee under 21 days.

How to Cancel or Change a Virgin Australia Flight

To cancel or change your Virgin Australia flight booking, you can:

- Log in to your booking online and make the change directly through Manage My Booking

- Call Virgin Australia's customer contact center at 13 67 89 for assistance from a representative

- Visit a Virgin Australia desk at the airport

Be sure to cancel or change your flight before the scheduled departure, otherwise you will be considered a no-show and your ticket will have no value.

Refunds and Future Travel Credits

For eligible cancellations, Virgin Australia will refund the amount paid directly back to the original form of payment. Refunds may take 7-10 business days to process.

Alternatively, you can choose to hold the value of the unused ticket in a travel credit voucher valid for 12 months from original booking date. The credit can be used to book future Virgin Australia flights. Credits are non-transferable and non-refundable.

Virgin Australia aims to give flyers flexibility in the case of changing travel plans. Be sure to understand the fare rules and cancellation policies before booking to avoid unnecessary change fees or lost ticket value in the case of a cancellation. Planning in advance and picking a fully flexible fare can ensure you maintain maximum flexibility for your trip.