Virgin Australia Name And Date Change Policy

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Understanding Virgin Australia's Date and Name Change Policies

When booking travel, it's always possible that your plans may need to shift. Virgin Australia aims to provide flexibility to passengers needing to adjust the dates or passenger names on their bookings. However, change policies vary based on the fare type purchased. Here is what you need to know about Virgin Australia's date and name change rules:

Date Changes

Date changes refer to altering your scheduled travel dates to different days or times. Whether Virgin Australia charges a change fee depends on your original ticket fare rules:

Fully Flexible Fares - You can change your travel dates as often as needed with no change fees. Fully flexible fares allow complete freedom to pick new dates.

Semi Flexible Fares - One free date change is allowed outside of 24 hours before departure. After that, a $75 domestic/$150 international change fee per passenger applies.

Saver Fares - One date change is allowed for a $75 domestic/$150 international fee per passenger. Changes must be made at least 24 hours pre-departure.

Group Bookings - For groups of 10+ people, one free date change is allowed. Additional changes cost $75 per person.

For all fares, new travel must commence within 12 months of your original booking date or the ticket value is forfeited. Date changes can be made via Virgin's website, app, or contact center up to 30 minutes before your scheduled departure time.

Name Changes

Virgin Australia also allows passenger name changes on bookings for an additional fee. Here are the policies:

Domestic Flights - A $75 fee per passenger applies for name changes or corrections.

International Flights - A $150 fee per passenger applies for name changes or corrections.

Name changes must be completed at least 60 minutes before your scheduled departure. This ensures the manifest and documentation aligned correctly for travel.

The fee is charged per name changed. So if you need to change multiple passenger names on the same booking, you'll pay per traveler name changed.

Other Important Details:

• Infant name changes - No fee before check-in, $75/$150 after.
• Group bookings - $75 for any name change or correction
• Flight credit rebooking - One name change allowed fee-free if rebooking the same flight route.
• Additional charges may apply based on the airline and routing.

How to Change Dates or Names

To adjust your Virgin Australia booking's dates or passenger names, you can:

• Log into Manage My Booking on Virgin's website. Changes can be made directly online.
• Use the Virgin Australia mobile app. Upload new passenger information right from your phone.
• Call Virgin's customer contact center at 13 67 89 and speak to a representative. They can walk through your options and process changes.
• Visit a Virgin Australia desk at the airport for in-person assistance.

Be aware of exactly when changes must be completed by prior to departure per the fare rules. Last-minute changes usually incur higher fees.

Understand Cut-Off Times

Virgin Australia enforces cut-off times before departure after which changes are restricted:

• Date changes - 30 minutes before scheduled departure
• Name changes - 60 minutes before scheduled departure

Attempting a date or name change after these deadlines will likely result in having to cancel the ticket and rebook at current fares. Plan ahead to avoid issues.

Travel Credits

If your changed dates result in lower current fares, Virgin Australia does not provide refunds for the fare difference. The value can only be applied as a credit towards future bookings.

These future travel credits carry expiration dates - usually 12 months from original booking. And credits are non-transferable to other travelers.

By being aware of Virgin Australia's date and name change policies based on your fare type, you can avoid surprise fees if plans shift. Contact Virgin Australia for personalized assistance making informed updates to your reservation prior to takeoff.