seession out very quickly in seconds

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Srinivas

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Nov 24, 2009, 10:12:56 AM11/24/09
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Dear Sir / Madam,

We have GSA for stage / test Env and its loging out very quickly in
seconds.

To find the issue, I checked all other GSAs which we have on Dev and
Production Delivery to compare configurations and found that, seeing
some difference in version.

here My question are ,
================
How updated version reverted or rolled back to old ?

Is any way to find, how that happend ?

Is this the reason to quick session out ?


Version Details:

Working GSA:
--------------------------
Current system version: 5.0.4.G.22
Current software version(s): 5.0.4.G.22 (Active)


Issue GSA:
------------------
Current system version: 4.6.2.S.22
Current software version(s): 4.6.2.S.22 (Active)


Thanks and regards,
Srinivas
+1 408 518 0010 x 4377
Alternate Email: sriniva...@cummins.com

Mike

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Nov 24, 2009, 1:18:36 PM11/24/09
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
Hello Srinivas,

Version 4.6.2.S.22 is very old and long not under support anymore. I
highly recommend to update to at least 5.0.4.G.22 VM Patch #1. Also
the other appliance should at least get the VM Patch #1. Else there is
a high risk that the appliance will run into bug 667742 and crash.

You find the updates on googles support portal support.google.com/
enterprise.

Cheers
Mike
> Alternate Email:  srinivasa.a....@cummins.com

Srinivas

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Nov 25, 2009, 5:46:52 PM11/25/09
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
Thanks Mike.

Issue is not with how we correct it.

More intrest on How this was happend to get back / rolled back to
old version and How we find , who done, how it done,,,,any clues or
way to find.


I will forward your conncern to my manager and importance of latest
version.
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