Can't insert images

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Skip Montanaro

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Aug 24, 2017, 8:34:17 AM8/24/17
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For the past couple days, when I try to insert an image into a Gmail message, I get an ugly pop-up with a rather old-school Mac-ish frowny face and this text:

The webpage at https://docs.google.com/picker?protocol=gadgets&origin=https%3A%2F%2Fmail.google.com&hostId=gm-i&authuser=0&hl=en&thumbs=orig%2Cs0-l75%2Ch300-w400-p-nu&multiselectEnabled=true&dff=0&dfc=false&horizNav=true&showAttach=true&mineOnly=true&enableSizeEstimation=true&srum=true&maxSizeBytes=26214400&maxItems=50&selectButtonLabel=Insert&title=Insert%20Photo&noItemsView=("upload"%2C"Upload"%2C%7B"query"%3A"gmailphotos"%2C"mimeTypes"%3A"image%2Fjpeg%2Cimage%2Fgif%2Cimage%2Fpng%2Cimage%2Fbmp%2Cimage%2Fwebp"%7D)&relayUrl=https%3A%2F%2Fmail.google.com%2Ffavicon.ico&nav=(("photos"%2C"Photos"%2C%7B"type"%3A"highlights"%2C"allowedItemTypes"%3A"photo"%7D)%2C("photo-albums"%2C"Albums"%2C%7B"enableAlbumNavigation"%3Atrue%2C"das"%3Atrue%2C"type"%3A"mediacollections"%2C"hideAa"%3Atrue%7D)%2C("upload"%2C"Upload"%2C%7B"query"%3A"gmailphotos"%2C"mimeTypes"%3A"image%2Fjpeg%2Cimage%2Fgif%2Cimage%2Fpng%2Cimage%2Fbmp%2Cimage%2Fwebp"%7D)%2C("url"%2C"Web%20Address%20(URL)"%2C%7B"type"%3A"image"%7D))&rpctoken=6zqrepe4ycl&rpcService=1gmgeiqmsr3emight be temporarily down or it may have moved permanently to a new web address.

I can attach images no problem, just not insert them directly. Anybody else experience this problem? Any workaround/solution?

Thx,

Skip Montanaro

Marko Vukovic

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Aug 24, 2017, 10:40:51 AM8/24/17
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Hi Skip

Maybe you have Plain text mode turned on. Other than that, you've not given much other detail to go on.




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Marko

Skip Montanaro

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Aug 24, 2017, 10:47:24 AM8/24/17
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Sorry for lack of detail. It fails no matter if plain text mode is set or not. In fact, when doing something plain text didn't support in the past (like changing font, inserting image), Gmail would nicely just change to rich text mode.

As I type this, the message is in plain text mode. I selected the end of the message and made it bold. Now the message is in rich text mode. I believe that part is working. I just clicked the insert image icon and got the same hot mess of a popup.

Skip

Marko Vukovic

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Aug 24, 2017, 12:19:58 PM8/24/17
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Hey Skip

What browser are you using? What happens when you try copy/paste an image?

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Marko

Skip Montanaro

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Aug 24, 2017, 12:46:49 PM8/24/17
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I'm using Chrome. At the moment, I'm using 60.0.3112.101 on a Windows Server box, but I get the same problems from my laptop running Ubuntu. It seems that drag-n-drop works. Clicking the Insert Photo icon still yields the problem. D-n-D gives me a workaround for inserting local images, but not referencing images on the web. Thanks for the suggestion. Partway there...

Inline image 1

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Marko Vukovic

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Aug 24, 2017, 12:55:38 PM8/24/17
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Mine seems to work OK in Chrome and Firefox. Inserted this using it's web address
http://www.lg.com/us/business/product/images/43SM5KB/Large01.jpg

Maybe try the old clear cache-and-cookies trick.


Sean Murphy

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Aug 24, 2017, 4:30:45 PM8/24/17
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    It is almost humorous how often that trick works, no matter how trite and nonapplicable it might seem to the specific issue...

Skip Montanaro

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Aug 24, 2017, 5:14:08 PM8/24/17
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Alas, not this time. Cleared cache and cookies, closed the Gmail tab, started a new one (had to log back in), still not working.

Marko Vukovic

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Aug 25, 2017, 3:07:14 AM8/25/17
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Could be a Chrome extension, anything added recently? Try another browser. If it does the same then possibly the environment, e.g. Anti Virus software.

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Marko

Skip Montanaro

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Aug 25, 2017, 9:18:22 AM8/25/17
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> Could be a Chrome extension, anything added recently? Try another browser. If it does the
> same then possibly the environment, e.g. Anti Virus software.

Good suggestion, but no. None of the extensions have have installed
were added recently (though I suppose some might have been updated -
not sure how/when extensions get a virtual face lift). I tried
disabling all extensions on my Windows-based Chrome at work. No
change. I don't know what anti-virus software the company has
installed, but I've been experiencing the same problem on my laptop,
running Ubuntu 16.04LTS, and has no anti-virus software running that I
know of.

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