解·决-客-户-投·诉 13187

0 views

Skip to first unread message

… service 、

unread,

Jun 16, 2011, 7:08:05 PM6/16/11

to fetp-group

fetp-group

��ʿͻ��ͻ�Ͷ�ߡ��Թ��?��

�ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ�
�� Ѷ 1 0 0 ѧ ϰ ��

��ѵʱ�䡿2011��6��16-17��
2011��6��23-24��
2011��7��07-08��
2011��7��21-22��

��ѵ��󡿿ͻ��?�ͻ��ܡ��ͻ��Ա��۴�?�г��ع��Ա��

��ѵ��á��2500Ԫ/��(��ڿηѡ��Ϸѡ��ѡ�֤�顢��͵�)

[��-��-��-ѯ-��-��] o7 55 - 82 97 47 75 ��82 97 47 76 ��С��

[��-��-��-ѯ-��-��] o 2 1 - 51 69 25 36 �� 51 69 25 38 �� С��

[��-��-��-��-��-��] o75 5 - 82 97 47 76

[��-��-��-��-��-��] o 2 1 - 51 69 25 38

�� ѯ -- �� ȡ �� -- �� д �� -- �� λ

�� ҵ �� Ҫ �� ֯ �� ѵ��

�ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ�

��γ̱��
��ҵ�ľ��Ѿ��ɲ�Ʒ��۸�ת�Ƶ��Կͻ��ľ��ͻ��Ѿ��Ϊ��ҵ��ġ��ͻ�
��ϵ��ּ�ǡ��ͻ��Զ�ǵ�һλ��ӿͻ��ʵ��Ϊ�ͻ��ṩ��м�ֵ�ķ��
��ͻ��õ�ʹ�ò�Ʒ��ˡ��õĿͷ��õļ��õĿͻ��ϵ��õ�Ʒ�ơ�
�ĺ��ķ��Ҫ��רҵ�Եķ��飬��ʱ��ȫ��λ�ع�ע�ͻ��ÿһ��󣬲�ͨ
��ṩ�㷺��ȫ��Ϳ�ݵķ��ʹ�ͻ��鵽�޴��ڵ��Ϳ��ĸ��ܡ��Լ��
��ʿͻ��Ŷӡ��˵��Ͽͻ�,��Ժ��¿ͻ��µ��ú��ϵ.��ͻ��
��
�� ͻ��֮��ǵĲ�Ʒ��ָ��ǵķ��񣬽��ȡ�֣��ǵġ��⡱��
ʲô��Ҫ��ȴ��ǵ��֮�⣡�ͻ��ѳ�Ϊ��ҵ��Ƶĺ��ץ�֣�ӵ��
��Ƶ��ҵ��Ա��Ҳ�ܴ�ս�Բ��Ŀͻ��ȼ��ͻ��Ⱥ�ۣ��
��һ��Ŀͻ��ѳ�Ϊ��ҵ��½��㣻��ͻ��Ĳ��Թ��Ͷ��ҵ��ͻ��Ӵ��
��Ļ��ڣ��ҵ�ܷ�ͨ��ͻ��ˮƽ��Ի͵ķ�ˮ�룻?��ע��ڿͻ��Թ��Ͷ
�ߵĴ��ҵ��ˮƽ�Ĺؼ�?��

�ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ�
��γ��桿
�е��ҵ��ÿ��⣬�е��ҵ��ÿ��˸ж��е��ҵ��ÿ��˼��ָж��ͨ��γ�ѧ
ϰ��ÿͻ��ָж��
�� 1��Խ�ͻ��Ŀͻ��
�� 2��˽��ʿͻ��ָ�ꣻ
�� 3��˽�ͻ��Ϊ��Ҫ��ʲô��
�� 4��"�ͻ��ѭ��" �ĸ����ָ��֮��ʵ��
5��ͻ��ɣ�
��6��ܹ�֪��ο��ٽ��ͻ��Թ��?�ɺͷ��
�� 7��ڴӹ�ʧ�о��ָ��ܽ��ѵ��Ӧ�䴦��Ͷ��Ǳ�ڵĿͻ�
�� Թת�ɹ�˾��ʤ�Ļ�ᡣ

�ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ�
��γ̴�١�
��һ��֡� ��ķ��ʶ
��
һ��ʶ��
1��
�� Խ��ֵ��ҳ϶�
��˵��ҳ϶��ҵ�ĺ��ľ��
��ֵ650��ɿڿ��ֹ�˾��ը��һ��ڻָ�
�� ֵ��񡪡��
��ֵ��ֵ��Ч��
�� 񡪡��Թ��

2��
�� Ʒ��ֱ��
�� 񡪡�ֱ��
�� ҵ��󡪡��

3��5��
�� ɿ��ԡ��̬��
�� Ӧ�ԡ��Ӧ
�� ȫ�ԡ��רҵ
�� ԡ��
�� ԡ��

4��ʵĿͻ��֡��ڵķ��ˮƽ
��С��֣��ͻ�Ϊ�β��
��ֳ�ģ�⣺��Ŀ�꣺
��̵�ʱ�䣬��ٵ��Դ��С��Ŭ��ȡ��١��ﵽ��Ч�ķ��ˮ׼��

�ڶ�� һ��Ŀͻ��ϵ

��ƵĵĿͻ��ϵ��Ǳ��ӵĿɿ��

һ��ʶ�ͻ��ϵ
1��ͻ��ϵ�Ŀ��
2��Ż��ͻ��
��С��ۣ��ҵ�Ŀͻ��ϵ��
3��ͻ��׼
�� ׼��˭��
�� ҵ��Ϊ��Ӱ��׼
�� ׼��ƵĻ��Ʊ��
��ֳ��⵼��
4��ͻ��ϵ��ƶȡ��淶��ļ�
�� ͻ��ƶȰ��Ҫ��
�� ͻ��ƶȽ��ļ��˼·
�� ͻ��ƶȽ��뷢չ��ԭ��
��ͻ��ƶ�

�� ͻ��ҳ϶ȹ��
һ��Ӱ��ͻ��ȵ��ԭ��
1��Ʒ��ͻ��֮��ƥ��ĳ̶ȣ�match��
2��quality��
3��۸�price��

��ͻ��ͻ��й�ϵ
1��ͻ��
2��ͻ��ҳ϶ȵĺ��Ŧ��
3��ҳϿͻ��ͻ��ҳ�
�� Ҫ��һ��ˣ��ѵĳɱ��Ҫ��סһ��˵ĳɱ�5��7��
�� Ҫ��һ��ӡ��Ҫ12��ӡ��ֲ��С���뻵�ࡣ
�� ҵΪ��ȷ��Ʒ��Ƿ�ѵ��״��ߵ�ӡ��Ҫ�໨25%��50%�ĳɱ��
�� һ��λ��Ŀ��˿��15λ�¿��ˣ�
�� ÿһλ��Թ�Ŀ��˱��ʵ��20��˲��⣨��ˣ��
�� ߿��˵��ҳ϶��5��17��ʹ��˵��ҳ϶��5%��ҵ��ɴﵽ25%��85%��

4��ҳ϶ȵ��Ҫ��
�� 90%�Ŀ��˻�ܿ��ķ��˾
�� 80%�Ŀ��˻��ҷ��õĹ�˾��
�� 20%�Ŀ��Ϊ�õ��÷��Ը�໨Ǯ��
�� ͷ�ͻ�Ϊ��˾��50%��80%��
��ʾ��Ըһ��ǧ�أ��Ըǧ��һ�أ��÷��Ǳ�֤��ҵ�ɹ��ؾ��

��Ĳ�� ͻ��Ա��
�� һ��ͻ��Ҫ��ʲô
��
�� A-- Authority Action
�� E-- Education
�� H-- Humor
�� L-- Listen
�� N-- Needs
�� P-- Passion
�� S-- Service Smart Smile �� Speech
�� ?�ͻ��---3H1F ��Head Heart Hand Foot��

��岿�� Ͷ��ǽ𡪡��ȷ��ʶ�ͻ�Ͷ��
��
һ��ͻ�Ͷ�߲��ԭ��
��ͻ�Ͷ�߲��Ŀ��
��ͻ�Ͷ�߲��ĺô�
�ġ��ҵ��ʧ�ͻ��Ҫԭ��

�� ͻ�Ͷ�ߵķ��
һ��Ͷ�ߵĻ��
��Ͷ�ߵļ��
��Ͷ�ߵļ��
�ġ��Ŭ��ÿͻ��Ǵ��ͻ��Թʱ�Ļ�̬��
�塢��ͻ�Ͷ��Ѱ��˫Ӯ��ƽ��
��ʽ��ֲ��ɣ�BouncingBack��
�ߡ��Ч��ο��߶ȼ��ͻ��ķ��
��ܽ��ͻ��Թ��
��ɫ��ݣ��Ӵ�Ͷ�ߵ�CLEAR��
�ˡ��˿�Ͷ��뱧Թ�ķ��
�š��ش�Ͷ�ߴ��
ʮ��رܲ��ҳ�ԭ��
�ܽ᣺�� ǰ�²��֮ʦ
��Ƶ��?�� µĿͻ��Թ��

�ԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡԡ�
��ʦ��ܡ��ƽ��ʦ
��Э��ϯ��ʼ��ѧԱϲ��ĸ߼��ѵʦ
��ʿ��ͨ�ù��γ̡��Դϵ�пγ̡��Ƹ��ʦ

��
8��רְ��ʦ��2��ѯ��ʡ�10��ҵ��?�飬��ҵ��ݶ��ڿξ��飬
ͨ��ҵ��Ա�Ĳ��ѵ��ʵ��˼��ѧԱ�Ļ��̽��в��
�͸Ľ��γɿ��ѵ��Ա��Ͱ��ָ��򡢾��ܽ��
ʵ��ϰ��ϵ��ѵ��ʽ��ʹ��һ��ʵ��ѧԱ��Ȼ��ʡ��Ŀһ�µĸ�
��ѵ��ǳ��ɣ�ʵս��ǿ��

��ƽ��ʦ��һλ��߲��ߣ��ҵ�ܴ󻷾�Ӱ�죬��ҵ��Σ��ƽ��
ʦ��Σ��ҵ�߹ܣ��ҵ�ʽ��ȱ��г��ݶ��ٵ��£��к��ҵʵ�ʵĹ��?ʽ��
��ѧ�Ĺ��?��˶��ȹ��ѹأ��ڶ�ƽ��ʦ�н�ǿ��ҵ��ʵ��ͽϺõ�
��۹��ף��γ̰��ʵ��ʻ��ʵ��ԣ��ҵʵ�ʣ�Ӯ��ѧԱ�ǵ��Ͽɡ�

��γ̣�
��ʿͻ��ͻ�Ͷ�ߡ��Թ��?�� Ч��ͻ�Ͷ�ߡ�
��ҵ��ϵ�пγ̡� ��ְҵ��ɾ��ҵ��Ľ�Կ�ס�
��Դ��ʵ��ϵ�пγ̡�� Э��
��Ч��Ĳ�� ҵ��ѵʦ��ѵ��ѵ��ϵ��
��˸��? ��Ա��̬��Ŷӽ��衷
��ְҵ�� Ч��ͨ��ɡ��

��ѵ��ҵ
�ز�ҵ��ڳϴ��ʿعɼ��ţ��ز��̩��ز��ҵ��ɽ��ҵ��ݸ�㾰
�ز��ز�㶫�󺽵ز��ͷ�˻��ز�ɶ��ְ��ӵز��ҵ��ƶ��ز��
�컪��ز�
��ҵ��ʿ��ţ��ڡ��򣩣��Ƽ��޹�˾��΢��޹�˾��
̨�ʵ°��ӣ��ȿ˵�أ��ڸ��յ�أ��ŵ�绰��Ԫһ��Ƽ��޹�˾��
��ڹ��ܵ��Ƽ��޹�˾��ݱ��꼯�š��
��ڹ��ϵͳ��ȼ��ţ��ڹ�ͨ��š��Ϸ��㽭�ƶ�ͨ�ţ��Ϻ�ͨ�ô��
��ţ��ݻ��4S�ꣻ�й��ҵ��ѧ��ְҵ��?��ݼ��װ�Ρ��ɶ�ũҵ��У�
��ְҵѵ��ѧԺ��ɽ��̫ԭ��У�ɽ��̫ԭũ��磻��δ�ҵ��Ա��ѵ��Ƶ�
��ݡ��磩��