Hi Steven I have my machine running now and I have only run it a little bit but will work with it more next week.
however I thought I would tell you I am having the opposite problem thing happens to mine I think it depends some on the spool you use.
I had a wide spool and when the filament rolled toward either sidewall of the reel the filament would come down on the top of the bottom sensor then the spool would not get started and the filament pile up all over the reel.
not sure this is the same problem as you are having but I thought I would run it by
you.it almost seems like the distance needs to be wider between the left and right side of the sensor bracket.