Quality Manual for Maintenance
Mohd
managers for a contract maintenance provider to understand the
requirements for the delivery of their services. The manual was
intended to form part of the quality system of the company, bridging
between the general procedures observed under ISO9000 and the
day-to-day running of the operation. The methods and systems
incorporated into the document cover work flow, reliability analysis,
inspections, the CMMS and financial management.
1. Introduction
The provision of maintenance services needs to be proactive in telling
the production or service client what they need with respect to service
reports on maintenance and call out work. Their trust in the
maintenance provider's analysis of conditions is important. In the
not too distant past people did not worry about the failure rates and
relied on maintenance staff to keep them informed about the condition
of the equipment. This has to change with more sophisticated
maintenance offerings as equipment operators need to be more informed
regarding the possible future threats to their business.
The key elements of a technical policy which can also be employed as a
quality manual include:
1. Cost improvement and reliability targets
2. Compliance with OH&S and environmental requirements
3. Interaction through the computerised maintenance management system
(CMMS)
4. Work order management and the flow of work: how it is raised,
allocated and reported
5. Reporting of weekly and monthly work
6. Key performance indicators (KPI's):
· Breakdown work hours
· Total maintenance work hours
· Mean cost of labour and material
7. Management of technical information, possibly including drawings,
PLC programs, work history and technical data
It can be seen that the key elements of such a policy support the
primary objective introduced above for the maintenance provider to keep
the equipment operators informed with respect for the capability of
their assets to support the business.
1.1 Quality Manual Background
Sound maintenance procedures are essential for a facility management
company that services a diverse group of customers. From past
experience it was apparent that each site developed their own set of
procedures and rules. This was in part driven by customer demands as
well as the lack of a deeper understanding of modern maintenance
procedures by the maintenance staff.
The quality manual was developed to assist all project managers and
their staff to understand the requirements of maintenance delivery,
build a site- specific system and prepare reports that offer effective
information. The manual was formatted in way that allowed it to be
included as part of the company management system. Methods and
procedures included in this manual were modelled around information
gathered from a number of sources in order that the most effective
practices could be applied as a standard, [1].
2. Work Flow Management
The procedure and instructions are designed to assist in the proper and
efficient management of maintenance. They have been written to conform
with and should be applied in conjunction with the complete management
system. Responsibility profiles and workflow methods are an important
factor affecting the successful outcome of maintenance.