Error on sync, cannot connect to FTP OSX 10.4.10

[ckellsworth]

Everytime i press the sync button i get an error message saying that
application cannot contact FTP server to download the file.

I have already tried to logout/login.

I dont know where to check for logs.

the user account is a standard user.

what other info do i need to provide to help me figure out this
problem?

[Jose Barroso]

Hello,

If you are running an older version please be sure to upgrade to the
latest. Older versions used a method of connecting to the server that
was blocked by some firewalls.

[Chris K Ellsworth]

Should have mentioned that in the beginning that I installed this
like two days ago, its v1.9.2

I also just deleted the plist file and it did not help.

I also have rebooted the computer and installed 10.4.11

Is there any logs that are generated that will give us info that will
help figure out what is going on.

Chris K Ellsworth

[Jose Barroso]

There is a folder called OnlineSync inside Your home folder -> Library
-> Application Support -> EasyTask.

If the online sync is working properly it will contains a few files.
If those files are in there then the problem is with the connection to
easytaskmanager.net

Are you using a wireless card? How's the connection?
Any firewalls/programs on the computers that would block the connection?

EasyTask uses regular http to transfer the information. But it needs a
steady connection. A bad wireless connection can cause time-out. This
timeouts you might not see in a regular browser.

Thank you

[Chris K Ellsworth]

yes files are there.

anything particular we are looking for?

[Jose Barroso]

Sorry to say. This probably means a network error. If you want I can send you a version with more debug info so it shows exactly where the problem is. Let me know.

On Nov 21, 2007 8:16 PM, Chris K Ellsworth < ckell...@yahoo.com> wrote:

yes files are there.

anything particular we are looking for?

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[Chris K Ellsworth]

yes please send me a version that puts out more debug info.

Thanks,

chris

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[jab...@gmail.com]

Hi,

You can download it from the link below. This will update all actions
to the console log while syncing.
1.- Launch this test version.
2.-Open the Console log from the Applications -> Utilities folder.
3.- Click Sync on the test version and check the logs on the Console.

If you don't see all the logs on the Console make sure you select
"Show Log List" on the toolbar and then "All messages from the
outline".

Once you have the logs please post here and I'll let you know exactly
why the application is failing the sync.

Remember this is only a test version of EasyTask. You can save it to
the desktop or a temporary folder.

www.orionbelt.com/ETMLog.zip

Thanks

On Nov 27, 4:37 pm, Chris K Ellsworth <ckellswo...@yahoo.com> wrote:
> yes please send me a version that puts out more debug info.
>
> Thanks,
>
> chris
>
> On Nov 27, 2007, at 1:33 PM, Jose Barroso wrote:
>
> > Sorry to say. This probably means a network error. If you want I
> > can send you a version with more debug info so it shows exactly
> > where the problem is. Let me know.
>

> > On Nov 21, 2007 8:16 PM, Chris K Ellsworth < ckellswo...@yahoo.com>

> > wrote:
> > yes files are there.
>
> > anything particular we are looking for?
>
> > > -> Application Support -> EasyTask.
>
> > > If the online sync is working properly it will contains a few files.
> > > If those files are in there then the problem is with the
> > connection to
> > > easytaskmanager.net
>
> > > Are you using a wireless card? How's the connection?
> > > Any firewalls/programs on the computers that would block the
> > > connection?
>
> > > EasyTask uses regular http to transfer the information. But it
> > needs a
> > > steady connection. A bad wireless connection can cause time-out.
> > This
> > > timeouts you might not see in a regular browser.
>
> > > Thank you
>

> > > On Nov 15, 2007 5:04 PM, Chris K Ellsworth <ckellswo...@yahoo.com>

> > > wrote:
>
> > >> Should have mentioned that in the beginning that I installed this
> > >> like two days ago, its v1.9.2
>
> > >> I also just deleted the plist file and it did not help.
>
> > >> I also have rebooted the computer and installed 10.4.11
>
> > >> Is there any logs that are generated that will give us info that
> > will
> > >> help figure out what is going on.
>
> > >> Chris K Ellsworth
>
> > >> On Nov 15, 2007, at 7:13 AM, Jose Barroso wrote:
>
> > >>> Hello,
>
> > >>> If you are running an older version please be sure to upgrade
> > to the
> > >>> latest. Older versions used a method of connecting to the server
> > >>> that
> > >>> was blocked by some firewalls.
>

> > >>> On Nov 15, 2007 1:00 AM, ckellsworth <ckellswo...@yahoo.com>

[Chris K Ellsworth]

2007-12-04 11:09:22.020 EasyTask[12365] Starting Sync online
2007-12-04 11:09:22.020 EasyTask[12365] Creating files. Using user
id:c<the username>
2007-12-04 11:09:22.061 EasyTask[12365] Files created
2007-12-04 11:09:22.062 EasyTask[12365] posting file online using
userid:<the username> password:<thepass>
2007-12-04 11:09:27.586 EasyTask[12365] file posted online
2007-12-04 11:09:27.586 EasyTask[12365] downloading info from server
2007-12-04 11:09:28.559 EasyTask[12365] connection to server failed

if you want my username send me a private message and i will give it
to you.

chris

[Chris K Ellsworth]

any luck on debugging this issue?

for reference I have the same router @ my house on 10.5.x and it
syncs just fine.

chris

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