status failed while batch export zip in dspace 7.6.1

[suresh kumar]

sir,

we are working with DSpace 7.6.1. when i try to do batch export zip it return with this error. herewith i attached screenshot of that. i am looking forward the solution from the expert community that why it has come like this and any configuration need to be changed. 

The error output 

Process: 17 - export

Script

export

Arguments

--id 9fa6f29a-c3db-417b-92dc-85eb76809a3e

--type COLLECTION

Start time

2026-08-14 07:42:51 GMT+00:00

Finish time

2026-08-14 07:42:51 GMT+00:00

Status

FAILED

Process Output2026-08-14 13:12:51.546 INFO export - 17 @ The script has started 2026-08-14 13:12:51.549 INFO export - 17 @ Exporting from collection: 9fa6f29a-c3db-417b-92dc-85eb76809a3e 2026-08-14 13:12:51.551 ERROR export - 17 @ Unable to create working direcory 2026-08-14 13:12:51.551 ERROR export - 17 @ Unable to create destination directory 2026-08-14 13:12:51.551 INFO export - 17 @ Beginning export 2026-08-14 13:12:51.552 INFO export - 17 @ Exporting item to 1 2026-08-14 13:12:51.553 ERROR export - 17 @ null 2026-08-14 13:12:51.553 ERROR export - 17 @ java.lang.Exception: java.lang.Exception: Error, directory /dspace/exports/saf-export-f65c4d38-31f9-4f52-9e0c-be368381490c.zip doesn't exist! at org.dspace.app.itemexport.ItemExport.internalRun(ItemExport.java:178) at org.dspace.scripts.DSpaceRunnable.run(DSpaceRunnable.java:150) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) Caused by: java.lang.Exception: Error, directory /dspace/exports/saf-export-f65c4d38-31f9-4f52-9e0c-be368381490c.zip doesn't exist! at org.dspace.app.itemexport.ItemExportServiceImpl.exportItem(ItemExportServiceImpl.java:185) at org.dspace.app.itemexport.ItemExportServiceImpl.exportItem(ItemExportServiceImpl.java:150) at org.dspace.app.itemexport.ItemExportServiceImpl.exportAsZip(ItemExportServiceImpl.java:502) at org.dspace.app.itemexport.ItemExport.process(ItemExport.java:216) at org.dspace.app.itemexport.ItemExport.internalRun(ItemExport.java:174) ... 4 more