No attachment to request a copy email from users

[Seun Adewoye]

Hi everyone,

I need assistance with an issue in DSpace 7.6.2 where the requested file(s) are not being attached to the email users receive after the Help Desk approves a “Request a Copy”

Below is a sample of the email being sent (note that the attachment is missing):

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Your request for a copy of the file(s) from the below document has been approved by Help Desk.  You may find the requested file(s) attached.

    Harnessing the Potential of Nigeria’s Herbal Medicines: the Role of Government Agencies and Standardisation

    https://repository.nipsskuru.gov.ng/handle/123456789/530

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My challenge: "files are not being attached"

Has anyone encountered a similar issue or can suggest where I should look to resolve this (e.g., mail configuration, request copy workflow, or permissions)?

Thank you for your support.